Interactive Systems: Bridging the Gaps Between Developers and Users
Computer - Special issue on instruction sequencing
Diagnosis of an information system failure
Information and Management
The place and value of documentation in end-user computing
Information and Management
The 3-D model of information systems success: the search for the dependent variable continues
Information Resources Management Journal - Special issue: information systems success measurement
Our mousetrap's fine: so why aren't people beating a path to our door?
Information Resources Management Journal
Problems integrating user participation into software development
International Journal of Human-Computer Studies
Communications of the ACM
ICIS '00 Proceedings of the twenty first international conference on Information systems
Information Systems Development: Methodologies, Techniques and Tools
Information Systems Development: Methodologies, Techniques and Tools
Human-Computer Interaction
A Practical Guide to Usability Testing
A Practical Guide to Usability Testing
Successful strategies for user participation in systems development
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Identifying Software Project Risks: An International Delphi Study
Journal of Management Information Systems
The Collaborative Use of Information Technology: End-User Participation and Systems Success
Information Resources Management Journal
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Internet systems have the potential to reach a huge and unknown audience. How easy a system is to use will usually determine its success or failure and consequently the business and yet the human factors elements of systems are rarely considered. Usability describes the ease with which people can use a system to complete a task. It is often the case however that development teams focus more on the technology and less on the users when designing systems resulting in software that is not useable and therefore does not satisfy users' need. This chapter presents recent research, which examines one approach to developing a web-based information system and demonstrates how the composition of the development team through the inclusion of people with an understanding of user needs is important to the quality of the final product and ultimately the success of the system.