Managerial considerations in participative design of MIS/DSS
Information and Management
An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
An exploratory contingency model of user participation and MIS use
Information and Management
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
Rethinking the concept of user involvement
MIS Quarterly
A discrepancy model of end-user computing involvement
Management Science
The role of prototyping in executive decision systems
Information and Management
ICIS '91 Proceedings of the twelfth international conference on Information systems
ICIS '91 Proceedings of the twelfth international conference on Information systems
PD and joint application design: a transatlantic comparison
Communications of the ACM - Special issue Participatory Design
Experiences using cooperative interactive storyboard prototyping
Communications of the ACM - Special issue Participatory Design
The test-retest reliability of user involvement instruments
Information and Management
Explaining the role of user participation in information system use
Management Science
Power, politics, and MIS implementation
Communications of the ACM
The measurement of user information satisfaction
Communications of the ACM
Information systems and organizational change
Communications of the ACM
Managing Requirements Inconsistency with Development Goal Monitors
IEEE Transactions on Software Engineering
The role of IS personnel in Web-based systems development: the case of a health care organization
SIGCPR '00 Proceedings of the 2000 ACM SIGCPR conference on Computer personnel research
Human factors and the systems development process
Socio-technical and human cognition elements of information systems
Requirements interaction management
ACM Computing Surveys (CSUR)
Modeling use of enterprise resource planning systems: a path analytic study
European Journal of Information Systems
Advanced topics in global information management
User participation in decision support systems development: influencing system outcomes
European Journal of Information Systems
Predicting good requirements for in-house development projects
Proceedings of the 2006 ACM/IEEE international symposium on Empirical software engineering
Information Technology for Development - Collaboration for knowledge networking in development
Toward a contingency model for selecting an information system prototyping strategy
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Journal of Management Information Systems
Journal of Management Information Systems
An Integrative Contingency Model of Software Project Risk Management
Journal of Management Information Systems
The impacts of user review on software responsiveness: Moderating requirements uncertainty
Information and Management
User developed application success: sources and effects of involvement
Behaviour & Information Technology
The Role of User Participation in Information Systems Development: Implications from a Meta-Analysis
Journal of Management Information Systems
How to mitigate the significant negative influence of computer anxiety on ease of use perceptions
Behaviour & Information Technology
When users become collaborators: towards continuous and context-aware user input
Proceedings of the 24th ACM SIGPLAN conference companion on Object oriented programming systems languages and applications
International Journal of Business Information Systems
Factors that affect software systems development project outcomes: A survey of research
ACM Computing Surveys (CSUR)
Impact of Technostress on End-User Satisfaction and Performance
Journal of Management Information Systems
Proceedings of the 12th International Conference on Product Focused Software Development and Process Improvement
Modelling user participation in organisations as networks
Expert Systems with Applications: An International Journal
The Collaborative Use of Information Technology: End-User Participation and Systems Success
Information Resources Management Journal
A User-Oriented Model of Factors that Affect Information Requirements Determination Process Quality
Information Resources Management Journal
Information Resources Management Journal
Toward a Unified Model of Information Systems Development Success
Journal of Database Management
Impact of Technostress on End-User Satisfaction and Performance
Journal of Management Information Systems
Exploring the interaction effects of social capital
Information and Management
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Past MIS research has indicated a mixed relationship between user participation and user satisfaction with system development projects, suggesting that user participation is not equally effective in all situations. This has led researchers to investigate the contexts within which user participation can be used to improve user satisfaction. This study builds on this past body of research by examining the relationship between specific user participative behaviors and user satisfaction in different contextual situations in order to identify the most successful participative behaviors. To do this, data were collected from 151 independent system development projects in eight different organizations. The context of development was described by two factors--task complexity and system complexity. As suggested in the literature, the combination of these two contextual factors determine the need for user participation. The relationship between specific participative behaviors and user satisfaction was then examined where the need for participation was high and those results were compared with situations with a lower need for participation. Not all participative behaviors were equally effective in all situations. Depending on the level of task complexity and system complexity, some user participative behaviors resulted in improved user satisfaction, while others had no relationship with satisfaction. The results add to earlier studies by identifying those specific user participative behaviors most beneficial under different contexts. The implications apply to both practitioners involved in the development of systems and academicians seeking to explain where and how user participation should be used. Strategies based on the results are suggested for the most appropriate involvement for users during system development.