A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The measurement of end-user computing satisfaction
MIS Quarterly
A microeconomic approach to the measurement of information technology value
Journal of Management Information Systems
What is being done to measure user satisfaction with EDF/MIS
Information and Management
The convergence of organizational and end-user computing
Journal of Management Information Systems - Special issue: Collaboration technology, modeling, and end-user computing for the 1990s
Measuring performance of the information systems function
Journal of Management Information Systems
Task-technology fit and individual performance
MIS Quarterly
Measuring system usage: implications for IS theory testing
Management Science
Understanding user evaluations of information systems
Management Science
The 3-D model of information systems success: the search for the dependent variable continues
Information Resources Management Journal - Special issue: information systems success measurement
Measuring information success at the individual level in cross-cultural environments
Information Resources Management Journal - Special issue: information systems success measurement
Technology investment and business performance
Communications of the ACM
Information systems success measurement
The relation between user satisfaction, usage of information systems and performance
Information and Management
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
International Journal of Human-Computer Studies
The measurement of user information satisfaction
Communications of the ACM
A general, yet useful theory of information systems
Communications of the AIS
Interpreting Information Systems in Organizations
Interpreting Information Systems in Organizations
Successful strategies for user participation in systems development
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Strategic information systems and financial performance
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Structured data clouding across multiple webs
Information Systems
Proceedings of the 50th annual conference on Computers and People Research
Comparing Four Softwares Based on ISO 9241 Part 10
Journal of Medical Systems
Thematic clustering and exploration of linked data
Search Computing
International Journal of Business Information Systems
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This research work concerns the perceptual evaluation of the performance of information systems (IS) and more particularly, the construct of user satisfaction. Faced with the difficulty of obtaining objective measures for the success of IS, user satisfaction appeared as a substitutive measure of IS performance (DeLone & McLean, 1992). Some researchers have indeed shown that the evaluation of an IS could not happen without an analysis of the feelings and perceptions of individuals who make use of it. Consequently, the concept of satisfaction has been considered as a guarantee of the performance of an IS. Also it has become necessary to ponder the drivers of user satisfaction. The analysis of models and measurement tools for satisfaction as well as the adoption of a contingency perspective has allowed the description of principal dimensions that have a direct or less direct impact on user perceptions The case study of a large French group, carried out through an interpretativist approach conducted by way of 41 semi-structured interviews, allowed the conceptualization of the problematique of perceptual evaluation of IS in a particular field study. This study led us to confirm the impact of certain factors (such as perceived usefulness, participation, the quality of relations with the IS Function and its resources and also the fit of IS with user needs). On the contrary, other dimensions regarded as fundamental do not receive any consideration or see their influence nuanced in the case studied (the properties of IS, the ease of use, the quality of information). Lastly, this study has allowed for the identification of the influence of certain contingency and contextual variables on user satisfaction and, above all, for the description of the importance of interactions between the IS Function and the users