The measurement of user information satisfaction

Authors:
Blake Ives;Margrethe H. Olson;Jack J. Baroudi
Affiliations:
Dartmouth College, Hanover, NH;New York Univ., New York, NY;New York Univ., New York, NY
Venue:
Communications of the ACM
Year:
1983

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Abstract

This paper critically reviews measures of user information satisfaction and selects one for replication and extension. A survey of production managers is used to provide additional support for the instrument, eliminate scales that are psychometrically unsound, and develop a standard short form for use when only an overall assessment of information satisfaction is required and survey time is limited.