Implementation and structural variables
Information and Management
Successful development of small business information systems
Journal of Systems Management
Validating and applying user satisfaction as a measure of mis success in small organizations
Information and Management
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
Organization context and information systems success: a contingency approach
Journal of Management Information Systems
How to be a successful computer consultant (2nd ed.)
How to be a successful computer consultant (2nd ed.)
Consultant engagement for computer system selection: a pro-active client role in small businesses
Information and Management
Impact of consultants on computerization success in small businesses
Information and Management
The measurement of user information satisfaction
Communications of the ACM
Implementation: The Key to Successful Information Systems
Implementation: The Key to Successful Information Systems
The emerging it group and rapid IT change
SIGCPR '00 Proceedings of the 2000 ACM SIGCPR conference on Computer personnel research
How IT organizations handle rapid IT change: five coping mechanisms
Information Technology and Management
Engagement of external expertise in information systems implementation
Journal of Management Information Systems - Special section: Strategic and competitive information systems
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The importance of top management support in information systems (IS) implementation has been emphasized in previous IS studies. But, is it really that important? This paper describes an empirical investigation of the influence of CEO support on IS effectiveness in 114 small businesses. The results show that CEO support has a significantly positive impact on IS effectiveness. However, irrespective of the level of CEO support, external technical expertise, in the forms of consultants and vendors, has a greater impact on IS effectiveness. This finding suggests that the lack of quality technical expertise is more critical than the level of CEO support in small business IS implementation.