A short-form measure of user information satisfaction: a psychometric evaluation and notes on use

Top management support in small business information systems implementation: how important is it?

SIGCPR '93 Proceedings of the 1993 conference on Computer personnel research

A model of the IS/organizational interface and users' perceptions of IS effectiveness

ACM SIGCPR Computer Personnel

The relationship between user participation and user satisfaction: an investigation of four contingency factors

MIS Quarterly

A confirmatory factor analysis of the end-user computing satisfaction instrument

MIS Quarterly

The measurement of information systems effectiveness: evaluating a measuring instrument

ACM SIGMIS Database

Cognitive elements in the implementation of new technology: can less information provide more benefits?

MIS Quarterly

Factors influencing electronic data interchange success

ACM SIGMIS Database

The relationship between some decision and task environment characteristics and information systems effectiveness: empirical evidence from Egypt

SIGCPR '96 Proceedings of the 1996 ACM SIGCPR/SIGMIS conference on Computer personnel research

Measuring information systems service quality: concerns on the use of the SERVQUAL questionnaire

MIS Quarterly

Measuring information systems service quality: concerns for a complete canvas

MIS Quarterly

End user computing levels, job motivation and user perceptions of computing outcomes: a field investigation

SIGCPR '97 Proceedings of the 1997 ACM SIGCPR conference on Computer personnel research

Justifying the business value of information systems education: a report on multi-cultural field experiments

SIGCPR '01 Proceedings of the 2001 ACM SIGCPR conference on Computer personnel research

Having expectations of information systems benefits that match received benefits: does it really matter?

Information and Management

Expert versus novice use of the executive support systems: an empirical study

Information and Management

Perception differences of software success: provider and user views of system metrics

Journal of Systems and Software

Beliefs and attitudes affecting intentions to share information in an organizational setting

Information and Management

Quality and effectiveness in web-based customer support systems

Information and Management

Assessment of learner satisfaction with asynchronous electronic learning systems

Information and Management

A system implementation study: management commitment to project management

Information and Management

Measuring e-Commerce effectiveness: a conceptual model

SAICSIT '03 Proceedings of the 2003 annual research conference of the South African institute of computer scientists and information technologists on Enablement through technology

An empirical test of the DeLone-McLean model of information system success

ACM SIGMIS Database

Evaluating user interactions with clinical information systems: a model based on human-computer interaction models

Journal of Biomedical Informatics - Special issue: Human-centered computing in health information systems. Part 2: Evaluation

Assessment of employees' perceptions of service quality and satisfaction with e-business

Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future

An exploratory study into factors of service quality for application service providers

Information and Management

Understanding e-learning continuance intention: An extension of the Technology Acceptance Model

International Journal of Human-Computer Studies

Assessment of employees' perceptions of service quality and satisfaction with e-business

International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline

A model for evaluating information center success

Journal of Management Information Systems

Toward a contingency model for selecting an information system prototyping strategy

Journal of Management Information Systems - Special section: Strategic and competitive information systems

Successful strategies for user participation in systems development

Journal of Management Information Systems - Special section: Strategic and competitive information systems

The effect of service quality and partnership on the outsourcing of information systems functions

Journal of Management Information Systems

Affective reward and the adoption of group support systems: productivity is not always enough

Journal of Management Information Systems - Special section: Information technology and its organizational impact

Measuring user satisfaction with knowledge management systems: scale development, purification, and initial test

Computers in Human Behavior

Measuring ERP success: The key-users' viewpoint of the ERP to produce a viable IS in the organization

Computers in Human Behavior

Discrepancies between desired and perceived measures of performance of IS professionals: Views of the IS professionals themselves and the users

Information and Management

The perceptual evaluation of information systems using the construct of user satisfaction: case study of a large french group

ACM SIGMIS Database

The Meaning and Measurement of User Satisfaction: A Multigroup Invariance Analysis of the End-User Computing Satisfaction Instrument

Journal of Management Information Systems

Antecedents of Information and System Quality: An Empirical Examination Within the Context of Data Warehousing

Journal of Management Information Systems

Measuring the Performance of Information Systems: A Functional Scorecard

Journal of Management Information Systems

ERP Misfit: Country of Origin and Organizational Factors

Journal of Management Information Systems

WebQual: An Instrument for Consumer Evaluation of Web Sites

International Journal of Electronic Commerce

Electronic Commerce Customer Relationship Management: An Assessment of Research

International Journal of Electronic Commerce

Investigating the success of ERP systems: Case studies in three Taiwanese high-tech industries

Computers in Industry

Managing differences in information technology

International Journal of Computer Applications in Technology

Organisation and employee congruence: a framework for assessing the success of organisational blogs

International Journal of Information Technology and Management

The pivotal position of the CIO in IT infrastructure

International Journal of Information Technology and Management

The structure of Web-based information systems satisfaction: Testing of competing models

Journal of the American Society for Information Science and Technology

Work practices of system administrators: implications for tool design

Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology

A task-technology fit view of learning management system impact

Computers & Education

Software developers' views of end-users and project success

Communications of the ACM - Security in the Browser

A study on the effect of work environment perception on user satisfaction in health information systems: HISs quality as mediator

International Journal of Information Technology and Management

A multilevel explanation of end-user computing satisfaction with an enterprise resource planning system within an international manufacturing organization

Computers in Industry

Mammographic case base applied for supporting image diagnosis of breast lesion

Expert Systems with Applications: An International Journal

An exploratory study into factors of service quality for application service providers

Information and Management

The relative influence of management control and user-IS personnel interaction on project performance

Information and Software Technology

Assessing blog-user satisfaction using the expectation and disconfirmation approach

Computers in Human Behavior

Measuring data warehousing success: an empirical investigation applying the DeLone and McLean model

International Journal of Data Analysis Techniques and Strategies

Constructing a multi-criteria framework for evaluating asynchronous e-learning system: a user satisfaction perspective

ICS'06 Proceedings of the 10th WSEAS international conference on Systems

Measuring information systems service quality: SERVQUAL from the other side

MIS Quarterly

Understanding the service component of application service provision: empirical analysis of satisfaction with ASP services

MIS Quarterly

Extending the understanding of end user information systems satisfaction formation: an equitable needs fulfillment model approach

MIS Quarterly

A fast form approach to measuring technology acceptance and other constructs

MIS Quarterly

Resolving difference score issues in information systems research

MIS Quarterly

Effects of IS characteristics on e-business success factors of small- and medium-sized enterprises

Computers in Human Behavior

Technical foundations to cut down administrative red tape: the case of the Canton of Vaud

Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times

An effective approach for content delivery in an evolving intranet environment – a case study of the largest telecom company in taiwan

WISE'05 Proceedings of the 6th international conference on Web Information Systems Engineering

Hospital information systems: Measuring end user computing satisfaction (EUCS)

Journal of Biomedical Informatics

Associations between user training and information systems success

International Journal of Information Management: The Journal for Information Professionals

User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective

Information Systems Research

End-User Computing Success Factors: Further Evidence from a Developing Nation

Information Resources Management Journal

Exploring a "Gap" Model of Information Services Quality

Information Resources Management Journal

Innovation Adoption of EDI

Information Resources Management Journal

Measuring Information Success at the Individual Level in Cross-Cultural Environments

Information Resources Management Journal

A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function: Toward a Theory for Information Systems Assessment

Information Resources Management Journal

User Satisfaction with EDI: An Empirical Investigation

Information Resources Management Journal

Using a Systems Thinking Perspective to Construct and Apply an Evaluation Approach of Technology-Based Information Systems

Information Resources Management Journal

Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based Model

Information Resources Management Journal

Mandatory Usage of Mobile IS by Unsophisticated Users: Welfare and Compatibility with Work

Information Resources Management Journal

ERP measure success model; a new perspective

Proceedings of the 2013 International Conference on Information Systems and Design of Communication

Sources of satisfaction and dissatisfaction with a learning management system in post-adoption stage: A critical incident technique approach

Computers in Human Behavior

Don't mind the gap: a conceptual and psychometric analysis of the individual evaluation of discrepancies in the context of is user service satisfaction

ACM SIGMIS Database