A study of organizational effectiveness and its predictors
Management Science
1985 Opinion survey of MIS managers: Key issues
MIS Quarterly
Training end users: an exploratory study
MIS Quarterly
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The measurement of end-user computing satisfaction
MIS Quarterly
Critical success factors for information center managers
MIS Quarterly
Computerization, productivity, and quality of work-life
Communications of the ACM
Investigating the support role of the information center
MIS Quarterly
The productivity paradox of information technology
Communications of the ACM
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Measuring performance of the information systems function
Journal of Management Information Systems
Exploring the relationship between IC success and company performance
Information and Management
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Task-technology fit and individual performance
MIS Quarterly
An empirical examination of the impact of computer information systems on users
Information and Management
Anchoring data quality dimensions in ontological foundations
Communications of the ACM
An expanded instrument for evaluating information system success
Information and Management
Information systems effectiveness: the construct space and patterns of application
Information and Management
Developing a 3-D model of information systems success
Information systems success measurement
Information systems success measurement
Information and Management
Dimensions of information systems success
Communications of the AIS
Global Information Technology Outsourcing: In Search of Business Advantage
Global Information Technology Outsourcing: In Search of Business Advantage
Dimensionality of the Strategic Grid Framework: the Construct and its Measurement
Information Systems Research
A Comparative Study of Distributed Learning Environments on Learning Outcomes
Information Systems Research
Measuring e-Commerce in Net-Enabled Organizations: An Introduction to the Special Issue
Information Systems Research
Measuring Factors that Influence the Success of Internet Commerce
Information Systems Research
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
Businesses as Buildings: Metrics for the Architectural Quality of Internet Businesses
Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
Research Commentary: Workflow Management Issues in e-Business
Information Systems Research
Information Systems Research
Decentralized Mechanism Design for Supply Chain Organizations Using an Auction Market
Information Systems Research
Informational Influence in Organizations: An Integrated Approach to Knowledge Adoption
Information Systems Research
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Executives' perceptions of the business value of information technology: a process-oriented approach
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Beyond accuracy: what data quality means to data consumers
Journal of Management Information Systems
A Taxonomy of Antecedents of Information Systems Success: Variable Analysis Studies
Journal of Management Information Systems
Journal of Management Information Systems
Limits to Value in Electronic Commerce-Related IT Investments
Journal of Management Information Systems
Facilitating Interorganizational Learning with Information Technology
Journal of Management Information Systems
General Perspectives on Knowledge Management: Fostering a Research Agenda
Journal of Management Information Systems
Knowledge Management: An Organizational Capabilities Perspective
Journal of Management Information Systems
Journal of Management Information Systems
Investment in Enterprise Resource Planning: Business Impact and Productivity Measures
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Journal of Management Information Systems
Managing Information Technology Investment Risk: A Real Options Perspective
Journal of Management Information Systems
Development of a Measure for the Organizational Learning Construct
Journal of Management Information Systems
Journal of Management Information Systems
A Knowledge Management Success Model: Theoretical Development and Empirical Validation
Journal of Management Information Systems
Determinants of success for application service provider: An empirical test in small businesses
International Journal of Human-Computer Studies
An empirical investigation of employee portal success
The Journal of Strategic Information Systems
EGOVIS'10 Proceedings of the First international conference on Electronic government and the information systems perspective
Uncovering and testing archetypes of effective public sector CIOs
ACM Transactions on Management Information Systems (TMIS)
Information Technology and Management
Impact of Technostress on End-User Satisfaction and Performance
Journal of Management Information Systems
EGOVIS'12/EDEM'12 Proceedings of the 2012 Joint international conference on Electronic Government and the Information Systems Perspective and Electronic Democracy, and Proceedings of the 2012 Joint international conference on Advancing Democracy, Government and Governance
Construct Validity Assessment in IS Research: Methods and Case Example of User Satisfaction Scale
Journal of Organizational and End User Computing
Validation of the B2E Portal User Satisfaction B2EPUS Scale: Empirical Evidence from South Africa
Journal of Electronic Commerce in Organizations
Impact of Technostress on End-User Satisfaction and Performance
Journal of Management Information Systems
International Journal of Business Information Systems
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This study develops an instrument that may be used as an information systems (IS) functional scorecard (ISFS). It is based on a theoretical input-output model of the IS function's role in supporting business process effectiveness and organizational performance. The research model consists of three system output dimensions--systems performance, information effectiveness, and service performance. The "updated paradigm" for instrument development was followed to develop and validate the ISFS instrument. Construct validation of the instrument was conducted using responses from 346 systems users in 149 organizations by a combination of exploratory factor analysis and structural equation modeling using LISREL. The process resulted in an instrument that measures 18 unidimensional factors within the three ISFS dimensions. Moreover, a sample of 120 matched-paired responses of separate CIO and user responses was used for nomological validation. The results showed that the ISFS measure reflected by the instrument was positively related to improvements in business processes effectiveness and organizational performance. Consequently, the instrument may be used for assessing IS performance, for guiding information technology investment and sourcing decisions, and as a basis for further research and instrument development.