Validation of the B2E Portal User Satisfaction B2EPUS Scale: Empirical Evidence from South Africa

Authors:
Dewi Rooslani Tojib;Ly Fie Sugianto;Liesl Martin;Eric Cloete
Affiliations:
Monash University, Australia;Monash University, Australia;South African Nylon Spinners, South Africa;University of Capetown, South Africa
Venue:
Journal of Electronic Commerce in Organizations
Year:
2010

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Abstract

This article discusses the validation of the Business-to-Employee B2E Portal User Satisfaction B2EPUS scale in the South African context. The results indicate that the scale remains reliable and valid outside its country of origin and is applicable to other industries, particularly mining, petrochemical, consulting, and retailing. Industry practitioners can confidently employ the scale when measuring the success of their B2E portal implementations.