A validation of the end-user computing satisfaction instrument in Taiwan

Authors:
Roger McHaney;Ross Hightower;John Pearson
Affiliations:
Department of Management, College of Business Administration, Kansas State University, Manhattan, KS;College of Business Administration, University of Central Florida, P.O. Box 161991, Orlando, FL;Department of Management, College of Business and Administration, Southern Illinois University at Carbondale, Carbondale, IL
Venue:
Information and Management
Year:
2002

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Abstract

This article focuses on the psychometric stability of the end-user computing satisfaction (EUCS) instrument by Doll and Torkzadeh when applied to Taiwanese end-users of typical business software applications. Using a survey of 342 users, this research provides evidence that the instrument is a valid and reliable measure in Taiwanese applications. Given this evidence, managers and software product developers can confidently apply the instrument in the investigation of competing tools, features, and technologies in Taiwan.