Securing the commercial Internet
Communications of the ACM
Software metrics (2nd ed.): a rigorous and practical approach
Software metrics (2nd ed.): a rigorous and practical approach
Handbook of software quality assurance (3rd ed.)
Handbook of software quality assurance (3rd ed.)
Agent-oriented technology in support of e-business
Communications of the ACM
ACM SIGSOFT Software Engineering Notes
Electronic Commerce: Principles and Practice
Electronic Commerce: Principles and Practice
Designing Web Usability: The Practice of Simplicity
Designing Web Usability: The Practice of Simplicity
E-Commerce: Fundamentals and Applications
E-Commerce: Fundamentals and Applications
E-Commerce User Experience
Software Quality: The Elusive Target
IEEE Software
Key dimensions of business-to-consumer web sites
Information and Management
A validation of the end-user computing satisfaction instrument in Taiwan
Information and Management
E-commerce Site Evaluation: a Case Study
EC-WEB '00 Proceedings of the First International Conference on Electronic Commerce and Web Technologies
GEQUAMO—A Generic, Multilayered, Customisable, Software Quality Model
Software Quality Control
Usability Meanings and Interpretations in ISO Standards
Software Quality Control
Content preparation and management for e-commerce Web sites
Communications of the ACM - Mobile computing opportunities and challenges
Technologies for Trust in Electronic Commerce
Electronic Commerce Research
Factors influencing the adoption of web-based shopping: the impact of trust
ACM SIGMIS Database
Recovery guarantees for Internet applications
ACM Transactions on Internet Technology (TOIT)
Usability engineering methods for software developers
Communications of the ACM - Interaction design and children
Do consumers understand the role of privacy seals in e-commerce?
Communications of the ACM - The disappearing computer
Software Quality Engineering: Testing, Quality Assurance, and Quantifiable Improvement
Software Quality Engineering: Testing, Quality Assurance, and Quantifiable Improvement
Three dimensional model: an analyzing sketch for e-commerce theories and applications
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
A quality framework for web site quality: user satisfaction and quality assurance
WWW '05 Special interest tracks and posters of the 14th international conference on World Wide Web
Web Services: E-Commerce Partner Integration
IT Professional
The software quality challenges of service oriented architectures in e-commerce
Software Quality Control
Electronic commerce: structures and issues
International Journal of Electronic Commerce - Special section: Diversity in electronic commerce research
A review for mobile commerce research and applications
Decision Support Systems
Towards recovering the broken SOA triangle: a software engineering perspective
2nd international workshop on Service oriented software engineering: in conjunction with the 6th ESEC/FSE joint meeting
E-commerce system quality assessment using a model based on ISO 9126 and Belief Networks
Software Quality Control
Designing secure e-commerce with role-based access control
International Journal of Web Engineering and Technology
Modeling of user acceptance of consumer e-commerce website
WISE'05 Proceedings of the 6th international conference on Web Information Systems Engineering
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The efficiency and cost effectiveness of internet technologies have already transformed the web into a global environment for business. However, designing, developing and supporting e-commerce systems having quality in mind is a challenging task. The quality of a Business to Consumer system may be assessed from two complementary, orthogonal, points of view: as a software system and as a service to end-users/customers. As a software system it must be assessed by professional software engineers, the evaluators. They are best in assessing top down the system. As a service it must be assessed by customer's perspective, the end-user. They provide a bottom up evaluation approach of the system. In this work, these points of view are combined in a weighted model which uses the external quality characteristics and sub-characteristics of ISO9126 as a baseline for further decomposition into technical and user-oriented features. The model can be used forward and backwards: forward for evaluating in detail the qualitative strengths and weaknesses of an existing B2C system; backwards for balancing quality improvement with development criteria.