A quality framework for web site quality: user satisfaction and quality assurance

  • Authors:

  • Brian Kelly;Richard Vidgen

  • Affiliations:

  • UKOLN, University Of Bath, UK;University Of Bath, UK

  • Venue:
  • WWW '05 Special interest tracks and posters of the 14th international conference on World Wide Web
  • Year:
  • 2005

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Abstract

Web site developers need to use of standards and best practices to ensure that Web sites are functional, accessible and interoperable. However many Web sites fail to achieve such goals. This short paper describes how a Web site quality assessment method (E-Qual) might be used in conjunction with a quality assurance framework (QA Focus) to provide a rounded view of Web site quality that takes account of end user and developer perspectives.