The e-commerce value matrix and use case model: A goal-driven methodology for eliciting B2C application requirements

  • Authors:

  • Tzyh-Lih Hsia;Jen-Her Wu;Eldon Y. Li

  • Affiliations:

  • Department of Information Management, Chinese Naval Academy, P.O. Box No. 90175, Tsoying, Kaohsiung 813, Taiwan;Department of Information Management & Institute of Health Care Management, National Sun Yat-Sen University, 70 Lien-Hai Road, Kaohsiung 804, Taiwan;Department of Management Information Systems, National Chengchi University, Wenshan, Taipei 116, Taiwan

  • Venue:
  • Information and Management
  • Year:
  • 2008

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Abstract

We developed a goal-driven methodology for eliciting and modeling the requirements of a business-to-consumer application. It has two phases: e-commerce strategy formulation and eliciting system requirements. In the first phase, an EC value matrix is used to develop a strategy and value-adding services for a business and then necessary customized requirements are identified. In the second phase, a goal-driven approach is used to specify the system requirements based on the strategy. This methodology enables business managers and system developers to develop high-level strategies that improve value activities and obtain competitive advantage, and thereby determine the specifications of the core e-services. To illustrate the methodology, we use a B2C application of an online bookstore. Finally, implications and conclusions are discussed.