Designing for usability: key principles and what designers think
Communications of the ACM
Change, attitude to change, and decision support system success
Information and Management
An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Validating and applying user satisfaction as a measure of mis success in small organizations
Information and Management
Validation of a user satisfaction instrument for office automation success
Information and Management
Usability—context, framework, definition, design and evaluation
Human factors for informatics usability
Principles and guidelines in software user interface design
Principles and guidelines in software user interface design
Measuring usability: preference vs. performance
Communications of the ACM
Human-computer interaction
WSDM: a user centered design method for Web sites
WWW7 Proceedings of the seventh international conference on World Wide Web 7
Personalization on the Net using Web mining: introduction
Communications of the ACM
Web usage mining for Web site evaluation
Communications of the ACM
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
ECommerce Strategies
Usability Engineering
Human-Computer Interaction
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
Using protocol analysis to evaluate the usability of a commercial web site
Information and Management
Design at Work: Cooperative Design of Computer Systems
Design at Work: Cooperative Design of Computer Systems
IEEE Internet Computing
Key dimensions of business-to-consumer web sites
Information and Management
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Measuring e-Commerce in Net-Enabled Organizations: An Introduction to the Special Issue
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Assessing the Quality of Auction Web Sites
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction
Information Systems Frontiers
An empirical study on predicting user acceptance of e-shopping on the Web
Information and Management
Functional characteristics of commercial web sites: a longitudinal study in Hong Kong
Information and Management
The conceptualization and empirical validation of web site user satisfaction
Information and Management
Re-examining the measurement models of success for internet commerce
Information and Management
An extension of the technology acceptance model in an ERP implementation environment
Information and Management
Literature derived reference models for the adoption of online shopping
Information and Management
User Expectations and Rankings of Quality Factors in Different Web Site Domains
International Journal of Electronic Commerce
An Evaluation of Cyber-Bookshops: The WebQual Method
International Journal of Electronic Commerce
Customer-focused Internet commerce at Cisco Systems
IEEE Communications Magazine
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
The structure of Web-based information systems satisfaction: Testing of competing models
Journal of the American Society for Information Science and Technology
Designing usable online stores: A landscape preference perspective
Information and Management
Factor structure of web site creativity
Computers in Human Behavior
Do web sites change customers' beliefs? A study of prior-posterior beliefs in e-commerce
Information and Management
E-auction web assessment model in China
Electronic Commerce Research
A test-first view of usability
Interacting with Computers
Website evaluation: consistency between website presence and strategy
International Journal of Information Systems and Change Management
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We empirically investigated the effect of user-based design and Web site usability on user satisfaction across four types of commercial Web sites: online shopping, customer self-service, trading, and publish/subscribe. To this end, a Web-based survey questionnaire was assembled, based on previously reported instruments for measuring user satisfaction, usability, and user-based design. Three hundred and fifty-nine respondents used the questionnaire to rate a collection of 20 popular commercial Web sites.Data collected were analyzed to test four hypotheses on the relationships among the attributes examined. The Web site attributes were also plotted on bi-dimensional perceptual maps in order to visualize their interactions. The two techniques yielded the same result, namely that trading sites are the lowest rated and that online shopping and customer self-service sites should serve as models for Web site developers. These findings are especially useful for designers of electronic commerce (EC) Web sites and can aid in the development and maintenance phases of Web site creation.