Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
An emerging model of Web site design for marketing
Communications of the ACM
Toward a unified view of electronic commerce
Communications of the ACM
Communications of the ACM
The content and design of web sites: an empirical study
Information and Management
Usability Engineering
Consumer reactions to electronic shopping on the world wide web
International Journal of Electronic Commerce
A classification of internet retail stores
International Journal of Electronic Commerce
A comparison of shopping experiences across three competing digital retailing interfaces
International Journal of Electronic Commerce
User satisfaction from commercial web sites: the effect of design and use
Information and Management
A resource-based view of electronic commerce
Information and Management
Web application by South African health institutions
Proceedings of the 2009 Annual Conference of the Southern African Computer Lecturers' Association
User satisfaction from commercial web sites: The effect of design and use
Information and Management
A resource-based view of electronic commerce
Information and Management
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A set of quantitative web site attributes and their corresponding metrics are proposed for better understanding of the evolution of functional characteristics of commercial web sites. This set of metrics can facilitate an objective comparison of commercial web sites developed over time and in different regions of the world. Their use would also help studies on functional classification of Web sites. The result of a longitudinal study using the proposed metrics is then presented. This involves a stratified systematic sample of 98 Hong Kong-based commercial web sites measured on three separate occasions during a period of 2.5 years. The results show that, while the sampled web sites generally grew larger in content, their functions were only marginally enhanced over time, in contrast to the general impression of fast growing e-commerce activities. Cluster analysis revealed that the sample was dominated by web sites with low information intensity. The results obtained in Hong Kong were compared with those of related studies in the US and Europe.