Designing for usability: key principles and what designers think
Communications of the ACM
Change, attitude to change, and decision support system success
Information and Management
An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
Validating and applying user satisfaction as a measure of mis success in small organizations
Information and Management
Validation of a user satisfaction instrument for office automation success
Information and Management
Usability—context, framework, definition, design and evaluation
Human factors for informatics usability
Principles and guidelines in software user interface design
Principles and guidelines in software user interface design
Measuring usability: preference vs. performance
Communications of the ACM
Human-computer interaction (2nd ed.)
Human-computer interaction (2nd ed.)
WSDM: a user centered design method for Web sites
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Personalization on the Net using Web mining: introduction
Communications of the ACM
Web usage mining for Web site evaluation
Communications of the ACM
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
ECommerce Strategies
Usability Engineering
Human-Computer Interaction
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
Using protocol analysis to evaluate the usability of a commercial web site
Information and Management
Design at Work: Cooperative Design of Computer Systems
Design at Work: Cooperative Design of Computer Systems
IEEE Internet Computing
Key dimensions of business-to-consumer web sites
Information and Management
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Measuring e-Commerce in Net-Enabled Organizations: An Introduction to the Special Issue
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Assessing the Quality of Auction Web Sites
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
A Model for Evaluating E-Commerce Based on Cost/Benefit and Customer Satisfaction
Information Systems Frontiers
An empirical study on predicting user acceptance of e-shopping on the Web
Information and Management
Functional characteristics of commercial web sites: a longitudinal study in Hong Kong
Information and Management
The conceptualization and empirical validation of web site user satisfaction
Information and Management
Re-examining the measurement models of success for internet commerce
Information and Management
An extension of the technology acceptance model in an ERP implementation environment
Information and Management
Literature derived reference models for the adoption of online shopping
Information and Management
Using Multivariate Statistics (5th Edition)
Using Multivariate Statistics (5th Edition)
User Expectations and Rankings of Quality Factors in Different Web Site Domains
International Journal of Electronic Commerce
An Evaluation of Cyber-Bookshops: The WebQual Method
International Journal of Electronic Commerce
User engineering principles for interactive systems
AFIPS '71 (Fall) Proceedings of the November 16-18, 1971, fall joint computer conference
Customer-focused Internet commerce at Cisco Systems
IEEE Communications Magazine
Analysing the Key Factors of Web Design: A Heuristic Evaluation
EC-Web '08 Proceedings of the 9th international conference on E-Commerce and Web Technologies
Block Map Technique for the Usability Evaluation of a Website
ICCCI '09 Proceedings of the 1st International Conference on Computational Collective Intelligence. Semantic Web, Social Networks and Multiagent Systems
QoE in multi-service multi-agent networks
International Journal of Communication Networks and Distributed Systems
A strategic framework for website evaluation based on a review of the literature from 1995-2006
Information and Management
Antecedents of customer satisfaction with online banking in China: The effects of experience
Computers in Human Behavior
When designing usability questionnaires, does it hurt to be positive?
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Repurchase intention in B2C e-commerce-A relationship quality perspective
Information and Management
Categorize web sites based on design issues
HCII'11 Proceedings of the 14th international conference on Human-computer interaction: users and applications - Volume Part IV
The interaction effects of familiarity, breadth and media usage on web browsing experience
Computers in Human Behavior
Further tests with click, block, and heat maps applied to website evaluations
ICCCI'11 Proceedings of the Third international conference on Computational collective intelligence: technologies and applications - Volume Part II
International Journal of Electronic Finance
Telematics and Informatics
Performance measures of net-enabled hypercompetitive industries: The case of tourism
International Journal of Information Management: The Journal for Information Professionals
Predicting e-commerce company success by mining the text of its publicly-accessible website
Expert Systems with Applications: An International Journal
A quality evaluation model for the design quality of online shopping websites
Electronic Commerce Research and Applications
Bidding strategies in online single-unit auctions: Their impact and satisfaction
Information and Management
Journal of Theoretical and Applied Electronic Commerce Research
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: web, mobile, and product design - Volume Part IV
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We empirically investigated the effect of user-based design and Web site usability on user satisfaction across four types of commercial Web sites: online shopping, customer self-service, trading, and publish/subscribe. To this end, a Web-based survey questionnaire was assembled, based on previously reported instruments for measuring user satisfaction, usability, and user-based design. Three hundred and fifty-nine respondents used the questionnaire to rate a collection of 20 popular commercial Web sites. Data collected were analyzed to test four hypotheses on the relationships among the attributes examined. The Web site attributes were also plotted on bi-dimensional perceptual maps in order to visualize their interactions. The two techniques yielded the same result, namely that trading sites are the lowest rated and that online shopping and customer self-service sites should serve as models for Web site developers. These findings are especially useful for designers of electronic commerce (EC) Web sites and can aid in the development and maintenance phases of Web site creation.