Performance measures of net-enabled hypercompetitive industries: The case of tourism

Authors:
Eleni Michopoulou;Dimitrios Buhalis
Affiliations:
School of Management, University of Surrey, Guildford, Surrey GU2 7XH, UK;Bournemouth University, Talbot Campus, Fern Barrow, Poole, Dorset, BH12 5BB, UK
Venue:
International Journal of Information Management: The Journal for Information Professionals
Year:
2008

Citing 24
Cited 0

The measurement of end-user computing satisfaction

MIS Quarterly
Sustaining IT advantage: the role of structural differences

MIS Quarterly - Special issue on the strategic use of information systems
A heuristic evaluation of a World Wide Web prototype

interactions
New metrics for new media: toward the development of Web measurement standards

World Wide Web Journal - Special issue on advancing HTML: style and substance
Measures for E-Business Value Assessment

IT Professional
Why do people use information technology?: a critical review of the technology acceptance model

Information and Management
Making Sense in Hypercompetitive Environments: A Cognitive Explanation for the Persistence of High Velocity Competition

Organization Science
Research Commentary: Transformational Issues in Researching IS and Net-Enabled Organizations

Information Systems Research
Measuring e-Commerce in Net-Enabled Organizations: An Introduction to the Special Issue

Information Systems Research
NEBIC: A Dynamic Capabilities Theory for Assessing Net-Enablement

Information Systems Research
Web Site Usability, Design, and Performance Metrics

Information Systems Research
e-Commerce Metrics for Net-Enhanced Organizations: Assessing the Value of e-Commerce to Firm Performance in the Manufacturing Sector

Information Systems Research
E-business development for competitive advantages: a case study

Information and Management
A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies

Management Science
Exploring the relationship between information technology and business process reengineering

Information and Management
Development and validation of an instrument to measure user perceived service quality of information presenting web portals

Information and Management
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model

International Journal of Electronic Commerce
Assimilation and Diffusion of Web Technologies in Supply-Chain Management: An Examination of Key Drivers and Performance Impacts

International Journal of Electronic Commerce
A framework for performance measurement in the e-business environment

Electronic Commerce Research and Applications
Marketplace and technology standards for B2B e-commerce: progress, challenges, and the state of the art

Information and Management
The enigma of evaluation: benefits, costs and risks of IT in Australian small-medium-sized enterprises

Information and Management
The role of pleasure in web site success

Information and Management
User satisfaction from commercial web sites: The effect of design and use

Information and Management
User acceptance of information technology: toward a unified view

MIS Quarterly

Quantified Score

Hi-index	0.00

Visualization

Abstract

This paper investigates the theory and practice of e-metrics. It examines the tourism sector as one of the most successful sectors on-line and identifies best practice in the industry. Qualitative research with top e-Marketing executives demonstrates the usage and satisfaction levels from current e-metrics deployment, selection of e-metrics for return on investment (ROI) calculation as well as intention of new e-metrics implementation and future trends and developments. This paper concludes that tourism organizations gradually realise the value of e-measurement and are willing to implement e-metrics to enable them evaluate the effectiveness of their planning processes and assess their results against their short- and long-term objectives.