Information rules: a strategic guide to the network economy
Information rules: a strategic guide to the network economy
Managing computing resources in intranets: an electronic commerce perspective
Decision Support Systems - Special issue on economics of electronic commerce
Web-based e-catalog systems in B2B procurement
Communications of the ACM
Electronic commerce and multi-enterprise supply/value/business chains
Information Sciences—Applications: An International Journal
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Assessing the impact of using the Internet for competitive intelligence
Information and Management
Measures for E-Business Value Assessment
IT Professional
Understanding Post-Adoption Behavior in the Context of Online Services
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Information Systems Success Revisited
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8 - Volume 8
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Electronic commerce: structures and issues
International Journal of Electronic Commerce - Special section: Diversity in electronic commerce research
A method to assess expected net benefits of EDI investments
International Journal of Electronic Commerce - Special section: Diversity in electronic commerce research
A classification of internet retail stores
International Journal of Electronic Commerce
Improving the communicational effectiveness of virtual organizations through workflow automation
International Journal of Electronic Commerce - Special section: Information technology and the virtual organization
International Journal of Electronic Commerce
A firm-level framework for planning electronic commerce information systems infrastructure
International Journal of Electronic Commerce
Information systems orientation and business use of the internet: an empirical study
International Journal of Electronic Commerce - Special issue: Electronic intermediaries and networks in business-to-business electronic commerce
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
What can e-Commerce and e-Government learn from each other?
dg.o '06 Proceedings of the 2006 international conference on Digital government research
Measuring KMS success: a respecification of the DeLone and McLean's model
Information and Management
Journal of Information Science
International Journal of Electronic Commerce
Managing customer retention in the UK online banking sector
International Journal of Information Technology and Management
Evaluating leadership, IT quality, and net benefits in an e-government environment
Information and Management
The Trust Deficit of e-commerce: a comparative study of domestic and offshore e-commerce systems
International Journal of Information Systems and Change Management
Sysadmins and the need for verification information
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
The Moderating Effect of Transaction Experience on the Decision Calculus in On-Line Repurchase
International Journal of Electronic Commerce
Cost-benefit factor analysis in e-services using bayesian networks
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Trust and Electronic Government Success: An Empirical Study
Journal of Management Information Systems
A Benchmarking-Based Requirement Analysis Methodology for Improving Web Sites
International Journal of Electronic Commerce
A survey of e-banking performance in Thailand
International Journal of Electronic Finance
Proceedings of the 2nd International Conference on Interaction Sciences: Information Technology, Culture and Human
The impact of trust, risk and optimism bias on E-file adoption
Information Systems Frontiers
A proposed model for evaluating the success of WebCT course content management system
Computers in Human Behavior
A study of the adoption behaviour for In-Car GPS navigation systems
International Journal of Mobile Communications
Success of government e-service delivery: does satisfaction matter?
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Gender-specific on-line shopping preferences
Electronic Commerce Research
Mobile is success in personnel marketing: a consumer-based analysis of quality and perceived value
Proceedings of the 49th SIGMIS annual conference on Computer personnel research
Research on e-Government evaluation model based on the principal component analysis
Information Technology and Management
Effects of IS characteristics on e-business success factors of small- and medium-sized enterprises
Computers in Human Behavior
Can Market Knowledge from Intermediaries Increase Sellers' Performance in On-Line Marketplaces?
International Journal of Electronic Commerce
Systematic analysis of centralized online reputation systems
Decision Support Systems
Understanding of website usability: Specifying and measuring constructs and their relationships
Decision Support Systems
Modeling of user acceptance of consumer e-commerce website
WISE'05 Proceedings of the 6th international conference on Web Information Systems Engineering
What Drives Social Commerce: The Role of Social Support and Relationship Quality
International Journal of Electronic Commerce
Learning continuance of accounting information systems an expectation-confirmation perspective
International Journal of Information Systems and Change Management
Expert Systems with Applications: An International Journal
User acceptance and corporate intranet quality: An evaluation with iQual
Information and Management
Security measures in wired and wireless networks
ISIICT'09 Proceedings of the Third international conference on Innovation and Information and Communication Technology
An effectiveness evaluation model for the web-based marketing of the airline industry
Expert Systems with Applications: An International Journal
Performance measures of net-enabled hypercompetitive industries: The case of tourism
International Journal of Information Management: The Journal for Information Professionals
An empirical investigation of factors affecting ubiquitous computing use and U-business value
International Journal of Information Management: The Journal for Information Professionals
Factors influencing Internet shopping value and customer repurchase intention
Electronic Commerce Research and Applications
International Journal of Business Information Systems
Designing a mixed digital signage and multi-touch interaction for social learning
Transactions on Edutainment VIII
Measuring the performance of electronic marketplaces: An external goal approach study
Decision Support Systems
An empirical examination of continuance intention of mobile payment services
Decision Support Systems
International Journal of Distance Education Technologies
DeLone & McLean IS Success Model in Evaluating Knowledge Transfer in a Virtual Learning Environment
International Journal of Information Systems and Social Change
The Value Creation of B2B2C E-Business Mode based on SaaS
Journal of Electronic Commerce in Organizations
Data quality and firm performance: empirical evidence from the Korean financial industry
Information Technology and Management
Proceedings of the 5th ACM SIGCHI symposium on Engineering interactive computing systems
Success of electronic commerce Web sites: A comparative study in two countries
Information and Management
A Practical Approach for Improving B2C e-Commerce Services with a Trust Capability Maturity Model
International Journal of E-Services and Mobile Applications
Computers in Human Behavior
Toward an understanding of the nature and conceptualization of outsourcing success
Information and Management
Investigating the success of operational business process management systems
Information Technology and Management
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Information technology and the Internet have had a dramatic effect on business operations. Companies are making large investments in e-commerce applications but are hard pressed to evaluate the success of their e-commerce systems. The DeLone & McLean Information Systems Success Model can be adapted to the measurement challenges of the new e-commerce world. The six dimensions of the updated model are a parsimonious framework for organizing the e-commerce success metrics identified in the literature. Two case examples demonstrate how the model can be used to guide the identification and specification of e-commerce success metrics.