E-service: a new paradigm for business in the electronic environment
Communications of the ACM - E-services: a cornucopia of digital offerings ushers in the next Net-based evolution
e-Services: Problems, Opportunities, and Digital Platforms
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 3 - Volume 3
Organizational Memory/Knowledge Effects on Productivity: A Longitudinal Study
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 4 - Volume 4
Measuring e-learning systems success in an organizational context: Scale development and validation
Computers in Human Behavior
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
International Journal of Electronic Commerce
Organizational Knowledge Management: A Contingency Perspective
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
International Journal of Information Systems and Social Change
ELIxIR: Expertise Learning and Identification x Information Retrieval
International Journal of Information Systems and Social Change
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DeLone & McLean's success model has been actively used since its first introduction in 1992. In this article, the authors extend this model to describe the success of knowledge sharing in an information system that included a part of the knowledge base of a private educational institute. As the supply of private education is increased, it is vital to be aware if the offered educational services support the use of the knowledge base and if the service is perceived satisfactory by the customers. In this descriptive qualitative case study, the authors discuss how the DeLone & McLean's information system success model can be used to assess educational services when apprenticeships form a salient part of teaching. This paper focuses on issues that interested the target organization.