Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
The Role of Trust in Organizational Settings
Organization Science
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
Customer Satisfaction in Virtual Environments: A Study of Online Investing
Management Science
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams
Information Systems Research
Current practices of leading e-government countries
Communications of the ACM - The digital society
Determining Success for Different Website Goals
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 06
Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis
Journal of Management Information Systems
The Role of System Trust in Business-to-Consumer Transactions
Journal of Management Information Systems
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
International Journal of Electronic Commerce
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
International Journal of Electronic Commerce
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Citizen satisfaction with contacting government on the internet
Information Polity
Journal of Management Information Systems
Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty
Journal of Management Information Systems
In Justice We Trust: Predicting User Acceptance of E-Customer Services
Journal of Management Information Systems
A Research Agenda for Trust in Online Environments
Journal of Management Information Systems
Interoperability of E-Government Information Systems: Issues of Identification and Data Sharing
Journal of Management Information Systems
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Users and uses of the internet: The case of Singapore
International Journal of Information Management: The Journal for Information Professionals
Diversity and diffusion of theories, models, and theoretical constructs in egovernment research
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
Components of trust influencing egovernment adoption in Germany
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
"IT's complicated...": influence of perceived sacrifice and trust on eservice adoption
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
Using social media to increase e-government adoption in developing countries
Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance
What Drives Social Commerce: The Role of Social Support and Relationship Quality
International Journal of Electronic Commerce
Factors Affecting Bloggers' Knowledge Sharing: An Investigation Across Gender
Journal of Management Information Systems
The impact of trust and relative advantage on internet voting diffusion
Journal of Theoretical and Applied Electronic Commerce Research
Evaluating citizens' readiness to embrace e-government services
Proceedings of the 13th Annual International Conference on Digital Government Research
Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey
Information Systems Research
An empirical examination of continuance intention of mobile payment services
Decision Support Systems
Reflecting on E-Government Research: Toward a Taxonomy of Theories and Theoretical Constructs
International Journal of Electronic Government Research
Factors Affecting Bloggers' Knowledge Sharing: An Investigation Across Gender
Journal of Management Information Systems
Attracted to or Locked In? Predicting Continuance Intention in Social Virtual World Services
Journal of Management Information Systems
Success of electronic commerce Web sites: A comparative study in two countries
Information and Management
Intention to purchase on social commerce websites across cultures: A cross-regional study
Information and Management
Information Polity - ICT, public administration and democracy in the coming decade
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Electronic government is being increasingly recognized as a means for transforming public governance. Despite this increasing interest, information systems (IS) literature is mostly silent on what really contributes to the success of e-government Web sites. To fill this gap, this study examines the role of trust in e-government success using the updated DeLone and McLean IS success model as the theoretical framework. The model is tested via a survey of 214 Singapore e-government Web site users. The results show that trust in government, but not trust in technology, is positively related to trust in e-government Web sites. Further, trust in e-government Web sites is positively related to information quality, system quality, and service quality. The quality constructs have different effects on "intention to continue" using the Web site and "satisfaction" with the Web site. Post hoc analysis indicates that the nature of usage (active versus passive users) may help us better understand the interrelationships among success variables examined in this study. This result suggests that the DeLone and McLean model can be further extended by examining the nature of IS use. In addition, it is important to consider the role of trust as well as various Web site quality attributes in understanding e-government success.