Journal of the American Society for Information Science and Technology
A dynamic perspective of trust in virtual teams: the role of task, technology and time
International Journal of Networking and Virtual Organisations
Flows, bridges and brokers: exploring the development of trust relations in a distributed work group
International Journal of Networking and Virtual Organisations
International Journal of Networking and Virtual Organisations
Pitfalls in Remote Team Coordination: Lessons Learned from a Case Study
PROFES '08 Proceedings of the 9th international conference on Product-Focused Software Process Improvement
Media, affect, concession, and agreement in negotiation: IM versus telephone
Decision Support Systems
Journal of the American Society for Information Science and Technology
Government information sharing and integration: Combining the social and the technical
Information Polity - Government Information Sharing and Integration: Combining the Social and the Technical. Papers from the 9th International Conference on Digital Government Research (d.g.o.2008)
Trust and Electronic Government Success: An Empirical Study
Journal of Management Information Systems
Computers in Human Behavior
Understanding employee cynicism toward change in healthcare contexts
International Journal of Information Systems and Change Management
Military scenarios and solutions from a network science perspective
MILCOM'09 Proceedings of the 28th IEEE conference on Military communications
Consumer trust in e-commerce web sites: A meta-study
ACM Computing Surveys (CSUR)
Trust estimation in a virtual team: A decision support method
Expert Systems with Applications: An International Journal
Foundations of Organizational Trust: What Matters to Different Stakeholders?
Organization Science
The Role of Communication and Trust in Global Virtual Teams: A Social Network Perspective
Journal of Management Information Systems
A two-stage analysis of the influences of employee alignment on effecting business-IT alignment
Decision Support Systems
Information sharing and trust during major incidents: Findings from the oil industry
Journal of the American Society for Information Science and Technology
Understanding lacking trust in global software teams: a multi-case study
PROFES'07 Proceedings of the 8th international conference on Product-Focused Software Process Improvement
Reflected Knowledge and Trust in Global Collaboration
Management Science
Information quality, trust, and risk perceptions in electronic data exchanges
Decision Support Systems
E-government success factors in the context of an IT-enabled budget reform: a questionnaire report
Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance
Knowledge dilemmas within organizations: Resolutions from game theory
Knowledge-Based Systems
Successful knowledge sharing in virtual projects - a review of an EU FP7 project
International Journal of Information Technology and Management
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Numerous researchers from various disciplines seem to agree that trust has a number of important benefits for organizations, although they have not necessarily come to agreement on how these benefits occur. In this article, we explore two fundamentally different models that describe how trust might have positive effects on attitudes, perceptions, behaviors, and performance outcomes within organizational settings. In the first section of the article, we examine the model that has dominated the literature: Trust results in direct (main) effects on a variety of outcomes. In the second section of the article we develop an alternative model: Trust facilitates or hinders (i.e., moderates) the effects of other determinants on attitudinal, perceptual, behavioral and performance outcomes via two distinct perceptual processes. Lastly, we discuss the conditions under which each of the models is most likely to be applicable. The theory is supplemented with a review of empirical studies spanning 40 years regarding the consequences of trust in organizational settings. The theoretical framework presented in this article provides insight into the processes through which trust affects organizational outcomes, provides guidance to researchers for more accurately assessing the impact of trust, provides a framework for better understanding past research on the consequences of trust, and suggests ways that organizational settings can be modified to capitalize on high levels of trust or mitigate the effects of low levels of trust.