The sciences of the artificial (3rd ed.)
The sciences of the artificial (3rd ed.)
What makes Internet users visit cyber stores again? key design factors for customer loyalty
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Consumer trust in an Internet store
Information Technology and Management
Preliminary guidelines for empirical research in software engineering
IEEE Transactions on Software Engineering
Trust and Distrust Definitions: One Bite at a Time
Proceedings of the workshop on Deception, Fraud, and Trust in Agent Societies held during the Autonomous Agents Conference: Trust in Cyber-societies, Integrating the Human and Artificial Perspectives
Enticing online consumers: an extended technology acceptance perspective
Information and Management
Trust Transfer on the World Wide Web
Organization Science
Information Systems Research
Insufficient Bureaucracy: Trust and Commitment in Particularistic Organizations
Organization Science
The Role of Trust in Organizational Settings
Organization Science
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Social Science Computer Review - Special issue: Psychology and the internet
Trust and mistrust of online health sites
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
ACM-SE 42 Proceedings of the 42nd annual Southeast regional conference
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
The kappa statistic: a second look
Computational Linguistics
International Journal of Human-Computer Studies
A Systematic Review of Software Development Cost Estimation Studies
IEEE Transactions on Software Engineering
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
Trust and risk in e-government adoption
The Journal of Strategic Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
A Research Agenda for Trust in Online Environments
Journal of Management Information Systems
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Understanding of website usability: Specifying and measuring constructs and their relationships
Decision Support Systems
Defining trust evidence: research directions
Proceedings of the Seventh Annual Workshop on Cyber Security and Information Intelligence Research
International Journal of Business Information Systems
A survey of trust in social networks
ACM Computing Surveys (CSUR)
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Trust is at once an elusive, imprecise concept, and a critical attribute that must be engineered into e-commerce systems. Trust conveys a vast number of meanings, and is deeply dependent upon context. The literature on engineering trust into e-commerce systems reflects these ambiguous meanings; there are a large number of articles, but there is as yet no clear theoretical framework for the investigation of trust in e-commerce. E-commerce, however, is predicated on trust; indeed, any e-commerce vendor that fails to establish a trusting relationship with their customers is doomed. There is a very clear need for specific guidance on e-commerce system attributes and business operations that will effectively promote consumer trust. To address this need, we have conducted a meta-study of the empirical literature on trust in e-commerce systems. This area of research is still immature, and hence our meta-analysis is qualitative rather than quantitative. We identify the major theoretical frameworks that have been proposed in the literature, and propose a qualitative model incorporating the various factors that have been empirically found to influence consumer trust in e-commerce. As this model is too complex to be of practical use, we explore subsets of this model that have the strongest support in the literature, and discuss the implications of this model for Web site design. Finally, we outline key conceptual and methodological needs for future work on this topic.