Toward an ethics of persuasive technology
Communications of the ACM
The elements of computer credibility
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Communications of the ACM
Communications of the ACM
External manifestations of trustworthiness in the interface
Communications of the ACM
Designing trust into online experiences
Communications of the ACM
What makes Web sites credible?: a report on a large quantitative study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
"Trust me, I'm an online vendor": towards a model of trust for e-commerce system design
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Toward a Generic Model of Trust for Electronic Commerce
International Journal of Electronic Commerce
Toward an information technology research agenda for public administration
Public information technology
Trust and mistrust of online health sites
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personalisation and trust: a reciprocal relationship?
Designing personalized user experiences in eCommerce
Guidelines for developing trust in health websites
WWW '05 Special interest tracks and posters of the 14th international conference on World Wide Web
Changes in online health usage over the last 5 years
CHI '06 Extended Abstracts on Human Factors in Computing Systems
A framework for understanding trust factors in web-based health advice
International Journal of Human-Computer Studies
Health Websites that people can trust - the case of hypertension
Interacting with Computers
Going online for health advice: Changes in usage and trust practices over the last five years
Interacting with Computers
Effect of indirect information on system trust and control allocation
Behaviour & Information Technology
International Journal of Electronic Commerce
The Effect of Brand on the Evaluation of Websites
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Time: a method of detecting the dynamic variances of trust
Proceedings of the 4th workshop on Information credibility
International Journal of Web Based Communities
Consumer trust in e-commerce web sites: A meta-study
ACM Computing Surveys (CSUR)
Ethics in e-trust and e-trustworthiness: the case of direct computer-patient interfaces
Ethics and Information Technology
Trust: from cognition to conceptual models and design
CAiSE'06 Proceedings of the 18th international conference on Advanced Information Systems Engineering
Social Science Computer Review
Factors influencing the behaviour of the online group of Asian purchasers
International Journal of Information Systems and Change Management
Proceedings of the 5th Annual ACM Web Science Conference
Exploring the impact of trust information visualization on mobile application usage
Personal and Ubiquitous Computing
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Many people are now influenced by the information and advice they find on the Internet, much of it of dubious quality. This article describes two studies concerned with those factors capable of influencing people's response to online advice. The first study is a qualitative account of a group of house-hunters attempting to find worthwhile information online. The second study describes a survey of more than 2,500 people who had actively sought advice over the Internet. A framework for understanding trust in online advice is proposed in which first impressions are distinguished from more detailed evaluations. Good web design can influence the first process, but three key factors--source credibility, personalization, and predictability--are shown to predict whether people actually follow the advice given.