What makes Web sites credible?: a report on a large quantitative study
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social trust: a cognitive approach
Trust and deception in virtual societies
Designing Web Usability: The Practice of Simplicity
Designing Web Usability: The Practice of Simplicity
E-Commerce User Experience
Shiny happy people building trust?: photos on e-commerce websites and consumer trust
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Socio-cognitive Dynamics of Trust: Does Trust Create Trust?
Proceedings of the workshop on Deception, Fraud, and Trust in Agent Societies held during the Autonomous Agents Conference: Trust in Cyber-societies, Integrating the Human and Artificial Perspectives
Social Science Computer Review - Special issue: Psychology and the internet
On-line trust: concepts, evolving themes, a model
International Journal of Human-Computer Studies - Special issue: Trust and technology
Empirical research in on-line trust: a review and critical assessment
International Journal of Human-Computer Studies - Special issue: Trust and technology
Assessing dimensions of perceived visual aesthetics of web sites
International Journal of Human-Computer Studies - Incorporating knowledge acquisition
Personalisation and trust: a reciprocal relationship?
Designing personalized user experiences in eCommerce
The Effect of Trust Assumptions on the Elaboration of Security Requirements
RE '04 Proceedings of the Requirements Engineering Conference, 12th IEEE International
Technology as Experience
Modeling Security Requirements Through Ownership, Permission and Delegation
RE '05 Proceedings of the 13th IEEE International Conference on Requirements Engineering
Human-Computer Interaction
The interplay of beauty, goodness, and usability in interactive products
Human-Computer Interaction
Assessing interaction styles in web user interfaces
INTERACT'05 Proceedings of the 2005 IFIP TC13 international conference on Human-Computer Interaction
On the need for user-defined fine-grained access control policies for social networking applications
Proceedings of the workshop on Security in Opportunistic and SOCial networks
Conceptual Modeling: Foundations and Applications
Information systems development: a trust ontology
OTM'07 Proceedings of the 2007 OTM confederated international conference on On the move to meaningful internet systems - Volume Part I
Practitioner's challenges in designing trust into online systems
Journal of Theoretical and Applied Electronic Commerce Research
Trust evaluation through human-machine dialogue modelling
EPCE'11 Proceedings of the 9th international conference on Engineering psychology and cognitive ergonomics
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Trust as a design issue for information systems has appeared in e-commerce, e-science, and a wide variety of collaborative applications. Much discussion has centred around trust in computational artefacts such as protocols, encryption and security mechanisms; however, little research has focused on exactly what trust means in human terms. In this presentation I will review the psychology literature on trust as a product of reasoning processes, and describe a cognitive model to explain and predict inter-personal and inter-organisational trust. I argue that sound design should be based on cognitive models of users, and these should inform the semantics of conceptual modelling as well as guiding the design process. I will explore the implications of the cognitive model of trust for conceptual modelling in requirements specification languages such as i*. The final part will be more speculative. After a brief review of the implementations of trust-enhancing mechanisms in collaborative and e-science systems, focusing on user interface features rather than encryption, etc. middleware, I will discuss the design challenges for future trustworthy systems. This will cover how trust can be communicated, and issues of honesty when users may not always have the best intentions.