Credibility of Electronic Word-of-Mouth: Informational and Normative Determinants of On-line Consumer Recommendations

Authors:
Man Cheung;Chuan Luo;Choon Sia;Huaping Chen
Affiliations:
City University of Hong Kong;USTC Joint Research Institute, City University of Hong Kong;City University of Hong Kong;School of Management, University of Science and Technology of China
Venue:
International Journal of Electronic Commerce
Year:
2009

Citing 16
Cited 35

Issues and opinion on structural equation modeling

MIS Quarterly
Credibility and computing technology

Communications of the ACM
What makes Web sites credible?: a report on a large quantitative study

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Believe it or not: factors influencing credibility on the Web

Journal of the American Society for Information Science and Technology
Persuasive Technology: Using Computers to Change What We Think and Do

Persuasive Technology: Using Computers to Change What We Think and Do
Group Polarization and Computer-Mediated Communication: Effects of Communication Cues, Social Presence, and Anonymity

Information Systems Research
Trust in online advice

Social Science Computer Review - Special issue: Psychology and the internet
A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study

Information Systems Research
Informational Influence in Organizations: An Integrated Approach to Knowledge Adoption

Information Systems Research
Electronic Word of Mouth: A Genre Analysis of Product Reviews on Consumer Opinion Web Sites

HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 03
Factors of Information Credibility for an Internet Advice Site

HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 06
Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies

Journal of Management Information Systems
Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet

International Journal of Electronic Commerce
Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model

International Journal of Electronic Commerce
The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement

International Journal of Electronic Commerce
Can a GSS stimulate group polarization? an empirical study

IEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews

Crowdsourcing quality control of online information: a quality-based cascade model

SBP'11 Proceedings of the 4th international conference on Social computing, behavioral-cultural modeling and prediction
How user reviews influence older and younger adults' credibility judgments of online health information

CHI '11 Extended Abstracts on Human Factors in Computing Systems
The long tail or the short tail: The category-specific impact of eWOM on sales distribution

Decision Support Systems
Perceived fit and satisfaction on online learning performance: an empirical study

Edutainment'11 Proceedings of the 6th international conference on E-learning and games, edutainment technologies
A Computational Account of Potency Differences in eWOM Messages Involving Subjective Rank Expressions

WI-IAT '11 Proceedings of the 2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Volume 03
Expert Stock Picker: The Wisdom of (Experts in) Crowds

International Journal of Electronic Commerce
Effect of Recovery Efforts on Consumer Trust and Loyalty in E-Tail: A Contingency Model

International Journal of Electronic Commerce
Co-Creation: Toward a Taxonomy and an Integrated Research Perspective

International Journal of Electronic Commerce
Are Consumers More Likely to Contribute Online Reviews for Hit or Niche Products?

Journal of Management Information Systems
Text mining and probabilistic language modeling for online review spam detection

ACM Transactions on Management Information Systems (TMIS)
Antecedences to continued intentions of adopting e-learning system in blended learning instruction: A contingency framework based on models of information system success and task-technology fit

Computers & Education
Age differences in credibility judgment of online health information

Proceedings of the 2nd ACM SIGHIT International Health Informatics Symposium
Introduction to the Special Issue Social Commerce: A Research Framework for Social Commerce

International Journal of Electronic Commerce
Perceived fit and satisfaction on web learning performance: IS continuance intention and task-technology fit perspectives

International Journal of Human-Computer Studies
Effects of attribute and valence of e-WOM on message adoption: Moderating roles of subjective knowledge and regulatory focus

Computers in Human Behavior
Does source matter? Examining source effects in online product reviews

Computers in Human Behavior
Discovering target groups in social networking sites: An effective method for maximizing joint influential power

Electronic Commerce Research and Applications
The impact of electronic word-of-mouth communication: A literature analysis and integrative model

Decision Support Systems
Effects of conflicting aggregated rating on eWOM review credibility and diagnosticity: The moderating role of review valence

Decision Support Systems
Electronic word of mouth analysis for service experience

Expert Systems with Applications: An International Journal
Transition of electronic word-of-mouth services from web to mobile context: A trust transfer perspective

Decision Support Systems
Online Social Advertising via Influential Endorsers

International Journal of Electronic Commerce
Shifting Selves and Product Reviews: How the Effects of Product Reviews Vary Depending on the Self-Views and Self-Regulatory Goals of Consumers

International Journal of Electronic Commerce
Theory and Analysis of Company-Sponsored Value Co-Creation

Journal of Management Information Systems
Differential Effects of Provider Recommendations and Consumer Reviews in E-Commerce Transactions: An Experimental Study

Journal of Management Information Systems
Investigation of Potency-magnitude Relations of eWOM Messages with a Focus on the Distinction between Attitude Direction and Strength

WI-IAT '12 Proceedings of the The 2012 IEEE/WIC/ACM International Joint Conferences on Web Intelligence and Intelligent Agent Technology - Volume 03
A heuristic-systematic model of end-user information processing when encountering IS exceptions

Information and Management
Untangling the antecedents of initial trust in Web-based health information: The roles of argument quality, source expertise, and user perceptions of information quality and risk

Decision Support Systems
Impact of Electronic Word of Mouth Evaluation on Purchase Intention: The Mediating Role of Attitude toward the Product

International Journal of Online Marketing
Still in Fashion?: A Study on Facebook Usage

International Journal of Virtual Communities and Social Networking
Age differences in credibility judgments of online health information

ACM Transactions on Computer-Human Interaction (TOCHI)
Impact of informational factors on online recommendation credibility: The moderating role of source credibility

Decision Support Systems
Determinants of E-WOM influence: the role of consumers' internet experience

Journal of Theoretical and Applied Electronic Commerce Research
An examination of negative e-WOM adoption: Brand commitment as a moderator

Decision Support Systems
Examining the moderating effect of inconsistent reviews and its gender differences on consumers' online shopping decision

International Journal of Information Management: The Journal for Information Professionals

Quantified Score

Hi-index	0.00

Visualization

Abstract

Word-of-mouth (WOM) study is extended to the on-line context (eWOM) by examining the informational and normative determinants of the perceived credibility of on-line consumer recommendations. A survey of users of an on-line consumer discussion forum in China substantiated the effects of the determinants, although post-hoc analyses revealed that prior knowledge and involvement level moderate some of them. Implications for research and practice are discussed.