Electronic commerce relationships: trust by design
Electronic commerce relationships: trust by design
Judgement of information quality and cognitive authority in the Web
Journal of the American Society for Information Science and Technology
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Information Systems Research
Decision Support Systems
Perceived Information Quality in Data Exchanges: Effects on Risk, Trust, and Intention to Use
Information Systems Research
Dynamics of Trust Revision: Using Health Infomediaries
Journal of Management Information Systems
International Journal of Electronic Commerce
A model for online consumer health information quality
Journal of the American Society for Information Science and Technology
Designs for effective implementation of trust assurances in internet stores
Communications of the ACM
Trust-Assuring Arguments in B2C E-commerce: Impact of Content, Source, and Price on Trust
Journal of Management Information Systems
Explaining physicians' acceptance of EHCR systems: An extension of TAM with trust and risk factors
Computers in Human Behavior
International Journal of Information Management: The Journal for Information Professionals
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As the Internet develops as a medium for disseminating health-related information, research on Web-based health information consumption grows increasingly important to academics and practitioners. Building on the current research in this area, our study proposes a model of initial trust formation in Web-based health information, rooted in the elaboration likelihood model (ELM) and Toulmin's model of argumentation. The proposed model theorizes trust as a function of perceived information quality and perceived risk, which are in turn determined by the structural quality of the message (argument quality) and the expertise of the message source (source expertise). Testing of the research model was accomplished via a field experiment involving 300 online users who had searched for health information on the Web. Overall, the results largely support the proposed model, explaining substantial variance in trust and highlighting the important but distinct roles that argument quality, source expertise, and user perceptions of information quality and risk play in determining an individual's decision to trust health information online.