Risk Assessment & Success Factors for e-Government in a UK Establishment
EGOV '02 Proceedings of the First International Conference on Electronic Government
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
Decisional style and eParticipation
OZCHI '07 Proceedings of the 19th Australasian conference on Computer-Human Interaction: Entertaining User Interfaces
Personality and self reported mobile phone use
Computers in Human Behavior
Citizen-centered e-government services: benefits, costs, and research needs
dg.o '08 Proceedings of the 2008 international conference on Digital government research
Understanding factors affecting e-reverse auction use: An integrative approach
Computers in Human Behavior
Knowing your customers: Using a reciprocal relationship to enhance voluntary information disclosure
Decision Support Systems
The motivations for citizens' adoption of e-government: an empirical study in the UAE
International Journal of Business Information Systems
Privacy requirements engineering for trustworthy e-government services
TRUST'10 Proceedings of the 3rd international conference on Trust and trustworthy computing
Advances in Human-Computer Interaction
Diversity and diffusion of theories, models, and theoretical constructs in egovernment research
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
Components of trust influencing egovernment adoption in Germany
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
"IT's complicated...": influence of perceived sacrifice and trust on eservice adoption
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
Who uses e-government?: examining the digital divide in e-government use
Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance
Factors influencing intention to use e-government services among citizens in Malaysia
International Journal of Information Management: The Journal for Information Professionals
Evaluating citizens' readiness to embrace e-government services
Proceedings of the 13th Annual International Conference on Digital Government Research
To use or not to use: understanding the factors affecting continuance intention of mobile banking
International Journal of Mobile Communications
Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey
Information Systems Research
Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government
International Journal of Electronic Government Research
Reflecting on E-Government Research: Toward a Taxonomy of Theories and Theoretical Constructs
International Journal of Electronic Government Research
Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance
Telematics and Informatics
Social acceptance of location-based mobile government services for emergency management
Telematics and Informatics
E-government adoption research: an analysis of the employee's perspective
International Journal of Business Information Systems
Fuzzy Assessment of Health Information System Users' Security Awareness
Journal of Medical Systems
Hi-index | 0.00 |
Recently Dutch government, as well as many other governments around the world, has digitized a major portion of its public services. With this development electronic services finally arrive at the transaction level. The risks of electronic services on the transactional level are more profound than at the informational level. The public needs to trust the integrity and 'information management capacities' of the government or other involved organizations, as well as trust the infrastructure and those managing the infrastructure. In this process, the individual citizen will have to decide to adopt the new electronic government services by weighing its benefits and risks. In this paper, we present a study which aims to identify the role of risk perception and trust in the intention to adopt government e-services. In January 2003, a sample of 238 persons completed a questionnaire. The questionnaire tapped people's intention to adopt e-government electronic services. Based on previous research and theories on technology acceptance, the questionnaire measured perceived usefulness of e-services, risk perception, worry, perceived behavioural control, subjective norm, trust and experience with e-services. Structural equation modelling was used to further analyze the data (Amos) and to design a theoretical model predicting the individual's intention to adopt e-services. This analysis showed that the perceived usefulness of electronic services in general is the main determinant of the intention to use e-government services. Risk perception, personal experience, perceived behavioural control and subjective norm were found to significantly predict the perceived usefulness of electronic services in general, while trust in e-government was the main determinant of the perceived usefulness of e-government services.