Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
An empirical investigation of decision-making satisfaction in web-based decision support systems
Decision Support Systems
Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams
Information Systems Research
International Journal of Electronic Commerce
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Exploring the effects of direct experience on IT use: An organizational field study
Information and Management
Adoption of ICT in a government organization in a developing country: An empirical study
The Journal of Strategic Information Systems
Trust and risk in e-government adoption
The Journal of Strategic Information Systems
Citizen satisfaction with contacting government on the internet
Information Polity
Managing e-government implementation in China: A process perspective
Information and Management
Trust and Electronic Government Success: An Empirical Study
Journal of Management Information Systems
E-government evaluation: Citizen's perspective in developing countries
Information Technology for Development - e-Government Initiatives in the Developing World: Challenges and Opportunities
Trust and TAM in online shopping: an integrated model
MIS Quarterly
Factors influencing intention to use e-government services among citizens in Malaysia
International Journal of Information Management: The Journal for Information Professionals
Measuring the success of the Greek Taxation Information System
International Journal of Information Management: The Journal for Information Professionals
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To encompass the multi-dimensional nature of e-government systems the current study presents a framework of citizens' adoption of e-government services by integrating technology acceptance and information systems success literature along with citizens' attitudinal beliefs. In the proposed framework, it has been posited that the qualities of e-government websites such as perceived system quality, perceived information quality and perceived service quality influence adoption of e-government services, by citizens, directly and indirectly through perceived ability to use, perceived functional benefit, trust in the medium, trust in the government and user satisfaction. We have used Structural equation modeling to test the proposed hypotheses. We find evidence that the effect of perceived information quality and perceived system quality on adoption of e-government services is totally mediated by perceived ability to use, perceived functional benefit, trust in medium, trust in government and user satisfaction. Moreover, we find significant effect of gender, education level, experience with internet and with e-government websites on citizens' adoption of e-government services. We expect that in developing countries, the findings will be useful for practitioners and implementers of e-government. These will help them in designing and implementing policies and strategies which will increase the adoption rate of e-government services. This will also help reduce confusions in the minds of citizens regarding e-government adoption.