Managing e-government implementation in China: A process perspective

Authors:
Adela J. Chen;Shan L. Pan;Jinglong Zhang;Wayne Wei Huang;Simin Zhu
Affiliations:
Department of Management Information Systems, Terry College of Business, University of Georgia, United States;Department of Information Systems, School of Computing, National University of Singapore, Singapore;Management School, Huazhong University of Science & Technology, China;Department of Management Information Systems, College of Business, Ohio University, Athens, OH, United States;Antai School of Management & Economics, Shanghai Jiaotong University, China
Venue:
Information and Management
Year:
2009

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Abstract

Launching a municipality-wide e-government program is an extensive, meticulously planned initiative involving ambitious goals and large-scale operational transformation. This has been particularly true in Shanghai, an urban area, occupying approximately the same area as New York or London. Here we report on our study of a social security smart card project developed and now operating in Shanghai. From the perspectives of modularity and societal learning, this case study demonstrates how localized e-government efforts may be implemented throughout the tiers of the municipal government, to present an e-government model that can be diffused to other parts of the country.