Building consumer trust online
Communications of the ACM
Why do people use information technology?: a critical review of the technology acceptance model
Information and Management
Understanding it adoption decisions in small business: integrating current theories
Information and Management
Predicting Online Purchase Behavior: Replications and Test of Competing Models
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 7 - Volume 7
An empirical investigation of anti-spyware software adoption: A multitheoretical perspective
Information and Management
International Journal of Information Technology and Management
Managing e-government implementation in China: A process perspective
Information and Management
Understanding factors affecting e-reverse auction use: An integrative approach
Computers in Human Behavior
A study of the adoption of self-service technologies by consumers in convenience stores
ICACT'09 Proceedings of the 11th international conference on Advanced Communication Technology - Volume 3
E-file adoption: A study of U.S. taxpayers' intentions
Computers in Human Behavior
Reflecting on E-Government Research: Toward a Taxonomy of Theories and Theoretical Constructs
International Journal of Electronic Government Research
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Government today has benefited from information technology in many ways. The importance of understanding and influencing citizens' acceptance of e-government services is critical, given the investment in technology and the potential for cost saving. Using the filing of personal income tax in Taiwan as an example of e-government services, this study integrated two important theories (TAM and TPB), and discussed the factors affecting the taxpayers' intention to adopt a particular tax-filing method (from manual, two-dimensional barcode, or Internet) based on empirical data gathered from a large-scale nationwide survey. The demographic characteristics and perceptions of the taxpayers were also explored in order to identify potential determinants. Results indicated that taxpayers tend to concentrate on the usefulness of a tax-filing method and may be fairly pragmatic in developing general attitudes towards using the method. Interestingly, the effects of perceived ease of use, subjective norms, and self-efficacy on behavioral intention were different for manual and electronic tax-filers. Understanding these factors can extend our knowledge of taxpayers' decision making and lead to better planning and implementation of e-government services.