“Combining qualitative and quantitative methods information systems research: a case study"
Management Information Systems Quarterly
International Journal of Man-Machine Studies
Communications of the ACM
A product perspective on total data quality management
Communications of the ACM
User interface directions for the Web
Communications of the ACM
Web site usability: a designer's guide
Web site usability: a designer's guide
Designing Web Usability: The Practice of Simplicity
Designing Web Usability: The Practice of Simplicity
Usability Engineering
The Future of E-Government: A Project of Potential Trends and Issues
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 5 - Volume 5
The conceptualization and empirical validation of web site user satisfaction
Information and Management
An Evaluation of Cyber-Bookshops: The WebQual Method
International Journal of Electronic Commerce
The review of the website evaluation framework in Information Systems and marketing journals
International Journal of Information Systems and Change Management
Perspectives of citizens towards e-government in Thailand and Indonesia: A multigroup analysis
Information Systems Frontiers
Measuring e-government readiness
Information and Management
Designing usable online stores: A landscape preference perspective
Information and Management
Managing e-government implementation in China: A process perspective
Information and Management
Proceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government
A Multiple-Item Scale for Assessing E-Government Service Quality
EGOV '09 Proceedings of the 8th International Conference on Electronic Government
A strategic framework for website evaluation based on a review of the literature from 1995-2006
Information and Management
Strategic analysis of healthcare service quality using fuzzy AHP methodology
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
User acceptance and corporate intranet quality: An evaluation with iQual
Information and Management
An assessment of customers' e-service quality perception, satisfaction and intention
International Journal of Information Management: The Journal for Information Professionals
International Journal of Electronic Government Research
Review: Recent developments in the organization goals conformance using ontology
Expert Systems with Applications: An International Journal
Factors Influencing Citizen Adoption of E-Government in Developing Countries: The Case of Jordan
International Journal of Technology and Human Interaction
Bidding strategies in online single-unit auctions: Their impact and satisfaction
Information and Management
E-Govemment: public participation and ethical issues
Journal of E-Governance
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The work discussed here focused on the evaluation of quality perceptions of users of an electronic government website. As government organizations have begun to enhance transparency, communicate, and interact with citizens via the web, the development of appropriate online services has demanded better understanding of user requirements and thus for tailoring of solutions. The site we examined enabled the online submission of self-assessed tax returns in the UK. Survey data were used to model the perceptions of site users. In addition to the quantitative data, we also collected comments from respondents. These, using data triangulation, provided additional insight into the perceptions of site quality. The results of the comment analysis both supported the instrument and pointed to additional factors determining the perceptions of quality of e-government services needing attention in instrument development.