The measurement of user information satisfaction
Communications of the ACM
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
An empirical study on predicting user acceptance of e-shopping on the Web
Information and Management
Senior Citizens' Adoption of E-Government: In Quest of the Antecedents of Perceived Usefulness
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 5 - Volume 05
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 04
Good governance, development theory, and aid policy: risks and challenges of e-government in Jordan
Information Technology for Development
Data triangulation and web quality metrics: a case study in e-government
Information and Management
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
International Journal of Electronic Commerce
Adoption of ICT in a government organization in a developing country: An empirical study
The Journal of Strategic Information Systems
Trust and risk in e-government adoption
The Journal of Strategic Information Systems
A cross-country comparative analysis of e-government service delivery among Arab countries
Information Technology for Development - e-Government Initiatives in the Developing World: Challenges and Opportunities
Acceptance of electronic tax filing: A study of taxpayer intentions
Information and Management
Trust and TAM in online shopping: an integrated model
MIS Quarterly
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The main purposes of this study are to investigate citizen adoption of e-government services in Jordan and to explore factors affecting the level of adoption of e-government services. Importantly, this study aims to develop a conceptual framework that is based on previous literature of Technology Acceptance Model TAM in order to examine the relationships between certain factors government trustworthiness, service quality and citizen satisfaction and citizen adoption of e-government services. A self-administered questionnaire was used to capture data from 356 Jordanian citizens across the country randomly. The findings indicate that perceived usefulness, perceived ease of use, citizen satisfaction and trustworthiness are significant predictors of the Jordanian intention to use an e-government service. The results also showed that the service quality dimensions: responsiveness, reliability, and empathy have significant impacts on the citizen satisfaction. The study has made significant contributions to the body of knowledge at academic and practical levels as an important exploratory study that was conducted in the context of Jordan, a developing country with genuine need for more research works on e-government issues. In addition, this study provides some valuable insights into the performance and adoption of e-government in Jordan that could help government agencies to improve the effectiveness of their services.