Trust and risk in e-government adoption

Authors:
France Bélanger;Lemuria Carter
Affiliations:
Department of Accounting and Information Systems, Virginia Polytechnic Institute and State University, 3007 Pamplin Hall, 0101, Blacksburg, VA 24060, USA;Department of Management and Information Systems, Mississippi State University, 302I McCool Hall, 9581, MS State, MS 39762, USA
Venue:
The Journal of Strategic Information Systems
Year:
2008

Citing 18
Cited 36

On the use, usefulness, and ease of use of structural equation modeling in MIS research: a note of caution

MIS Quarterly
Building consumer trust online

Communications of the ACM
Reflections on the dimensions of trust and trustworthiness among online consumers

ACM SIGMIS Database
Consumer trust in an Internet store

Information Technology and Management
Building customer trust in mobile commerce

Communications of the ACM - Digital rights management
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology

Information Systems Research
On-line trust: concepts, evolving themes, a model

International Journal of Human-Computer Studies - Special issue: Trust and technology
Consumer-perceived risk in e-commerce transactions

Communications of the ACM - Mobile computing opportunities and challenges
Predicting e-services adoption: a perceived risk facets perspective

International Journal of Human-Computer Studies - Special issue on HCI and MIS
Building Effective Online Marketplaces with Institution-Based Trust

Information Systems Research
Is anybody out there?: antecedents of trust in global virtual teams

Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology

International Journal of Electronic Commerce
A Trust Model for Consumer Internet Shopping

International Journal of Electronic Commerce
Toward a Generic Model of Trust for Electronic Commerce

International Journal of Electronic Commerce
Re-examining perceived ease of use and usefulness

MIS Quarterly
Trust and TAM in online shopping: an integrated model

MIS Quarterly
User acceptance of information technology: toward a unified view

MIS Quarterly
Perils of Internet fraud: an empirical investigation of deception and trust with experienced Internet consumers

IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans

An analysis of privacy signals on the World Wide Web: Past, present and future

Information Sciences: an International Journal
Role-Based and Service-Oriented Security Management in the E-Government Environment

EGOV '09 Proceedings of the 8th International Conference on Electronic Government
Review: How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust

Computers in Human Behavior
Privacy requirements engineering for trustworthy e-government services

TRUST'10 Proceedings of the 3rd international conference on Trust and trustworthy computing
A study on factors that affect users' behavioral intention to transfer usage from the offline to the online channel

Computers in Human Behavior
Consumer trust in e-commerce web sites: A meta-study

ACM Computing Surveys (CSUR)
I trust not therefore it must be risky: Determinants of the perceived risks of disclosing personal data for e-government transactions

Computers in Human Behavior
Diversity and diffusion of theories, models, and theoretical constructs in egovernment research

EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
Components of trust influencing egovernment adoption in Germany

EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
"IT's complicated...": influence of perceived sacrifice and trust on eservice adoption

EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
Who uses e-government?: examining the digital divide in e-government use

Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance
Using social media to increase e-government adoption in developing countries

Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance
G2C acceptance in Malaysia: trust, perceived risk and political efficacy

ISIICT'09 Proceedings of the Third international conference on Innovation and Information and Communication Technology
A structural equation modelling approach for Malaysian consumers' perspectives on e-commerce B2C transactions

International Journal of Business Information Systems
Evaluating citizens' readiness to embrace e-government services

Proceedings of the 13th Annual International Conference on Digital Government Research
The adoption of online technology by volunteer-based organizations: the case of a state Guardian ad Litem program

Proceedings of the 13th Annual International Conference on Digital Government Research
Internet voting and political participation: an empirical comparison of technological and political factors

ACM SIGMIS Database
A hybrid information system model for trust in e-government initiative adoption in public sector organisation

International Journal of Business Information Systems
Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey

Information Systems Research
G2C Adoption of E-Government in Malaysia: Trust, Perceived Risk and Political Self-Efficacy

International Journal of Electronic Government Research
A Conceptual Model for Examining E-Government Adoption in Jordan

International Journal of Electronic Government Research
Building Trust in E-Government Adoption through an Intermediary Channel

International Journal of Electronic Government Research
Reflecting on E-Government Research: Toward a Taxonomy of Theories and Theoretical Constructs

International Journal of Electronic Government Research
An empirical examination of user adoption of location-based services

Electronic Commerce Research
Internet Voting Usefulness: An Empirical Analysis of Trust, Convenience and Accessibility

Journal of Organizational and End User Computing
Developing an Instrument for E-Public Services' Acceptance Using Confirmatory Factor Analysis: Middle East Context

Journal of Organizational and End User Computing
Understanding citizens' perceptions of e-government services in Mexico

Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance
Explaining the eGovernment paradox: an analysis of two decades of evidence from scientific literature and practice on barriers to eGovernment

Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance
Trust issues in the e-government implementation in Nepal

Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance
IT-mediated customer service content and delivery in electronic governments: an empirical investigation of the antecedents of service quality

MIS Quarterly
The influence of user affect in online information disclosure

The Journal of Strategic Information Systems
Factors Influencing Citizen Adoption of E-Government in Developing Countries: The Case of Jordan

International Journal of Technology and Human Interaction
A New User Segmentation Model for E-Government

Journal of Electronic Commerce in Organizations
Cognitive-based approach for assessing accessibility of e-government websites

UAHCI'13 Proceedings of the 7th international conference on Universal Access in Human-Computer Interaction: user and context diversity - Volume 2
Determinants of end-user acceptance of biometrics: Integrating the "Big 3" of technology acceptance with privacy context

Decision Support Systems
Work-related factors influencing doctors search behaviors and trust toward medical information resources

International Journal of Information Management: The Journal for Information Professionals

Quantified Score

Hi-index	0.00

Visualization

Abstract

Citizen confidence in government and technology is imperative to the wide-spread adoption of e-government. This study analyzes the impact of trust and risk perceptions on one's willingness to use e-government services. We propose a model of e-government trust composed of disposition to trust, trust of the Internet (TOI), trust of the government (TOG) and perceived risk. Results from a citizen survey indicate that disposition to trust positively affects TOI and TOG, which in turn affect intentions to use an e-government service. TOG also affects negatively perceived risk, which affects use intentions as well. Implications for practice and research are discussed.