EGOV '02 Proceedings of the First International Conference on Electronic Government
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 5 - Volume 5
Building Effective Online Marketplaces with Institution-Based Trust
Information Systems Research
Development of e-government: a STOPE view
International Journal of Network Management
Evaluating Web-Based E-Government Services with a Citizen-Centric Approach
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 5 - Volume 05
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 08
Current practices of leading e-government countries
Communications of the ACM - The digital society
The Effects of the Digital Divide on E-Government: An Emperical Evaluation
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 04
The effects of e-government on trust and confidence in government
dg.o '03 Proceedings of the 2003 annual national conference on Digital government research
An exploratory study of the emerging role of electronic intermediaries
International Journal of Electronic Commerce
Customer relationship management (CRM) in e-government: a relational perspective
Decision Support Systems
dg.o '07 Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains
The Use of the UTAUT Model in the Adoption of E-Government Services in Kuwait
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Trust and risk in e-government adoption
The Journal of Strategic Information Systems
E-government adoption: A cultural comparison
Information Systems Frontiers
E-government evaluation: Citizen's perspective in developing countries
Information Technology for Development - e-Government Initiatives in the Developing World: Challenges and Opportunities
Usability - Context, framework, definition, design and evaluation
Interacting with Computers
Constructing electronic government: the case of the UK inland revenue
International Journal of Information Management: The Journal for Information Professionals
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E-government has become an essential strategy for many governments in their efforts to increase accessibility and facilitate improved diffusion of public sector services. However, citizens' adoption of online public services has been obstructed by factors such as, digital divide, accessibility, and trust. This study examines the influencing role that intermediaries can play in helping to facilitate the adoption of electronic government services. A case study is undertaken in Medinah City to explore how third party intermediary organisations can help in building trust, reduce digital divide and improve accessibility of public services to citizens. While the literature highlights extensively the challenges of e-government adoption and diffusion, the results of this exploratory study demonstrate that intermediaries can play a significant role in overcoming these potential challenges.