Bowling alone: the collapse and revival of American community
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Digital Divide?: Civic Engagement, Information Poverty, and the Internet Worldwide
Digital Divide?: Civic Engagement, Information Poverty, and the Internet Worldwide
Building the Virtual State: Information Technology and Institutional Change
Building the Virtual State: Information Technology and Institutional Change
Reference model for devolution in e-governance
Proceedings of the 2nd international conference on Theory and practice of electronic governance
Evaluating usability of web-based electronic government: users' perspective
HCII'11 Proceedings of the 14th international conference on Human-computer interaction: users and applications - Volume Part IV
Who uses e-government?: examining the digital divide in e-government use
Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance
Building Trust in E-Government Adoption through an Intermediary Channel
International Journal of Electronic Government Research
Usability problems and lines of solutions: an expert evaluation of Chilean online services
Proceedings of the 2013 Chilean Conference on Human - Computer Interaction
Usability problems and lines of solutions: an expert evaluation of Chilean online services
Proceedings of the 2013 Chilean Conference on Human - Computer Interaction
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Arguments that e-government may improve citizen trust in government have not been sufficiently tested. We are interested in exploring the potential for e-government to influence citizen attitudes about government, across various population groups, including those with limited technology access and skill. This paper surveys literature relevant to e-government and its effect on civic trust, and summarizes our previous research on citizen attitudes on e-government. We propose further research using an Internet-based experiment that will expose a random sample of respondents to government web sites that are chosen to represent best practices for different types of sites. Surveys administered before and after exposure to the sites will measure any significant changes in attitudes about government in general, as well as perceptions of e-government. Oversampling of low-income and minority respondents will allow us to explore any differential impact across demographic groups.