Usability inspection methods
Aesthetics and apparent usability: empirically assessing cultural and methodological issues
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Usability for the Web: designing Web sites that work
Usability for the Web: designing Web sites that work
Designing Web Usability: The Practice of Simplicity
Designing Web Usability: The Practice of Simplicity
Web Engineering
Study on e-government construction
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
The effects of e-government on trust and confidence in government
dg.o '03 Proceedings of the 2003 annual national conference on Digital government research
Heuristic evaluation: Comparing ways of finding and reporting usability problems
Interacting with Computers
Visual complexity of websites: Effects on users' experience, physiology, performance, and memory
International Journal of Human-Computer Studies
A quality inspection method to evaluate e-government sites
EGOV'05 Proceedings of the 4th international conference on Electronic Government
SUE inspection: an effective method for systematic usability evaluation of hypermedia
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
eParticipation and transport management: a practical approach
Proceedings of the 13th Annual International Conference on Digital Government Research
Social inclusion and digital divide: eParticipation dilemmas in municipalities
Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance
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Electronic government (e-government) has been rapidly developed to increase services delivery and users' access to government information. Users' interaction with e-government is largely dependent upon how easy to use egovernment websites. In this aspect, usability needs to be importantly addressed when developing e-government. As such, an empirical study is conducted to evaluate usability of current e-government websites focusing on users' perception and performance. The results indicate that a number of usability problems have been found in the target e-government websites. Furthermore, performance results show the different levels of users' interaction with the egovernment websites evaluated. More significantly, a close relationship between users' perception of usability and their performance is indicated. These findings can help designers identify users' usability requirements and draw their particular attention to further develop more usable e-government websites.