A strategic perspective of electronic democracy
Communications of the ACM
Designing Web Usability: The Practice of Simplicity
Designing Web Usability: The Practice of Simplicity
Usability Engineering
A Practical Approach to E-Government Web Evaluation
IT Professional
DemIL: an online interaction language between citizen and government
Proceedings of the 15th international conference on World Wide Web
The Assessment of Credibility of e-Government: Users' Perspective
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
ePart '09 Proceedings of the 1st International Conference on Electronic Participation
Impact assessment in public policy: Towards a Web 2.0 application
Information Polity - Government 2.0: Making Connections between citizens, data and government
SaaS-model-based approach for mobile government security
International Journal of Mobile Communications
Heuristic evaluation of the usability of e-government websites: a case from Saudi Arabia
Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance
Análise da relação entre acessibilidade web e usabilidade para pessoas com deficiência visual
Proceedings of the IX Symposium on Human Factors in Computing Systems
Evaluating usability of web-based electronic government: users' perspective
HCII'11 Proceedings of the 14th international conference on Human-computer interaction: users and applications - Volume Part IV
Towards an ontology to support the deployment of eParticipation environments
EGOVIS'11 Proceedings of the Second international conference on Electronic government and the information systems perspective
Hidden negative social effects of poor e-government services design
EGOV'06 Proceedings of the 5th international conference on Electronic Government
Municipalities on the web: user-friendliness of government information on the internet
EGOV'06 Proceedings of the 5th international conference on Electronic Government
Journal of Theoretical and Applied Electronic Commerce Research
International Journal of Business Information Systems
EGOV'07 Proceedings of the 6th international conference on Electronic Government
M-dimensions: a framework for evaluating and comparing interactive installations in museums
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
EGOVIS'12/EDEM'12 Proceedings of the 2012 Joint international conference on Electronic Government and the Information Systems Perspective and Electronic Democracy, and Proceedings of the 2012 Joint international conference on Advancing Democracy, Government and Governance
Designing help system for e-GOV websites: A Brazilian case study
Information Polity
Hi-index | 0.00 |
Electronic government allows a broad range of citizens to access governamental information and services, as well as to participate in the government decision-making process. On the other hand, it imposes a higher challenge on a web designer to avoid digital exclusion. Before proposing guidelines to design e-gov sites, it is important to have objective methods to evaluate their quality. Traditional inspection methods do not cover the specificities of e-gov sites. This work proposes an extension of Nielsen's heuristic evaluating method, applied to the information, services and citizens' participation categories. Broad accessibility, interoperability, security and privacy, information truth and precision, service agility, and transparency are added. The g-Quality method was instrumental as an objective evaluation form. It was applied to 127 Brazilian e-gov sites. The extended method found more problems, resulting in more negative ratings than the Nielsen's original method. The Brazilian public sites quality level was determined by using the g-Quality method, producing positive results.