Cost-justifying usability
The usability engineering lifecycle: a practitioner's handbook for user interface design
The usability engineering lifecycle: a practitioner's handbook for user interface design
Information visualization: perception for design
Information visualization: perception for design
Usability Engineering
What Is Needed to Allow e-Citizenship?
EGOV '02 Proceedings of the First International Conference on Electronic Government
Evaluating Web-Based E-Government Services with a Citizen-Centric Approach
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 5 - Volume 05
Observing the User Experience: A Practitioner's Guide to User Research (Morgan Kaufmann Series in Interactive Technologies) (The Morgan Kaufmann Series in Interactive Technologies)
E-Government systems in developing countries: stakeholders and conflict
EGOV'05 Proceedings of the 4th international conference on Electronic Government
Intelligent measuring and improving model for customer satisfaction level in e-government
EGOV'05 Proceedings of the 4th international conference on Electronic Government
Measuring the performance of digital divide strategies: the balanced scorecard approach
EGOV'05 Proceedings of the 4th international conference on Electronic Government
A quality inspection method to evaluate e-government sites
EGOV'05 Proceedings of the 4th international conference on Electronic Government
The opportunities and barriers of user profiling in the public sector
EGOV'05 Proceedings of the 4th international conference on Electronic Government
Proceedings of the 3rd international conference on Theory and practice of electronic governance
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Poor usability in e-government, preventing universal adoption, has social, economic and political effects. Some effects can be observed by analysts directly from the results produced by the system itself. However, there exists effects that may be hidden from the analyst direct view-point. One of those effects is the expert intermediation. This phenomenon is launched as a direct consequence of the system design, and originates a “new elite” within the society. It also generates negative externalities for citizens, and creates an artificial digital divide, which is far from the democratic and egalitarian goals of e-government. In this paper we faced the phenomenon, analyzing possible causes and solutions.