World Wide Web Journal - Special issue on XML: principles, tools, and techniques
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Hidden negative social effects of poor e-government services design
EGOV'06 Proceedings of the 5th international conference on Electronic Government
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e-citizenship is used as a term for participation of citizens in e-technologies. This includes all levels of e-government as well as e-commerce. However, e-government and e-commerce exhibit quite different characteristics. Whereas e-commerce has the clear target to intensify usage and turnover, e-government seeks its goals in availability and comfort not in augmented frequency. This paper discusses some aspects resulting from these facts using the Austrian approach as a model.