Measuring the performance of digital divide strategies: the balanced scorecard approach

Authors:
Chien-Chih Yu;Hsing-I Wang
Affiliations:
Dept. of Management Information Systems, National ChengChi University, Taipei, Taiwan;Dept. of Management Information Systems, National ChengChi University, Taipei, Taiwan
Venue:
EGOV'05 Proceedings of the 4th international conference on Electronic Government
Year:
2005

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Abstract

Although the digital divide issues have attracted global attentions, literature surveys still show no significant progress towards evaluating effectiveness of the digital divide strategies and projects for bridging the gaps. The objective of this paper is to improve the performance measurement method for digital divide strategies by adapting the balanced scorecard approach. A structured framework is presented to integrate the balanced scorecard perspectives and digital divide dimensions for guiding the development of effective performance measurement indicators and an associated dictionary. Also provided are examples of using the indicators in some government agencies to demonstrate the flexibility and usefulness of the adapted balanced scorecard approach.