Proceedings of the 1st international conference on Theory and practice of electronic governance
Digital Divide in eGovernment: The eInclusion Gap Model
EGOV '08 Proceedings of the 7th international conference on Electronic Government
ePart '09 Proceedings of the 1st International Conference on Electronic Participation
WSKS '09 Proceedings of the 2nd World Summit on the Knowledge Society: Visioning and Engineering the Knowledge Society. A Web Science Perspective
Proceedings of the Ergonomie et Informatique Avancee Conference
Success of government e-service delivery: does satisfaction matter?
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Advances in Human-Computer Interaction
I know where you live: analyzing privacy protection in public databases
Proceedings of the 10th annual ACM workshop on Privacy in the electronic society
Outcomes of effective explanations: Empowering citizens through online advice
Decision Support Systems
Hidden negative social effects of poor e-government services design
EGOV'06 Proceedings of the 5th international conference on Electronic Government
Factors influencing e-Governance in Pakistan: case study of e-Governance projects in Balochistan
Proceedings of the 13th Annual International Conference on Digital Government Research
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International Journal of Electronic Government Research
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International Journal of Intelligent Information Technologies
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One of the challenges in delivering e-government services is to design the Web sites to make it easier for citizens to find desired information. However, little work is found to evaluate e-government services in this sense. In addition, current efforts on government Web site design mainly concentrate on Web site features that would enhance its usability, but few of them answers why some Web design is better than others to facilitate citizens' information seeking. This paper aims to contribute to both aspects: it equips government agencies with a model that can not only evaluate their Web-based e-government services, but also helps them understand why their Web sites succeed or fail to help citizens find needed information. In addition to the model itself, instruments for applying this model are also developed.