Heuristic evaluation of the usability of e-government websites: a case from Saudi Arabia

Authors:
Hend S. Al-Khalifa
Affiliations:
King Saud University, Riyadh, Saudi Arabia
Venue:
Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance
Year:
2010

Citing 4
Cited 0

Heuristic evaluation

Usability inspection methods
Measurement framework for evaluating e-governance on municipalities websites

Proceedings of the 2nd international conference on Theory and practice of electronic governance
Achieving usability within e-government web sites illustrated by a case study evaluation

Proceedings of the 2007 conference on Human interface: Part II
A quality inspection method to evaluate e-government sites

EGOV'05 Proceedings of the 4th international conference on Electronic Government

Quantified Score

Hi-index	0.01

Visualization

Abstract

An important aspect affecting any website quality is its usability (ease of use). Usability can be considered as one of the major problems driving the underuse of governmental websites. In this paper, we present the results of evaluating the usability of 14 Saudi government websites using heuristic evaluation.