Achieving usability within e-government web sites illustrated by a case study evaluation

Authors:
Basil Soufi;Martin Maguire
Affiliations:
College of CS & IT, Abu Dhabi University, Abu Dhabi, UAE;Ergonomics and Safety Research Institute, Loughborough University, Loughborough, leics
Venue:
Proceedings of the 2007 conference on Human interface: Part II
Year:
2007

Citing 4
Cited 1

A three-level human-computer interface model

International Journal of Man-Machine Studies
Usability inspection methods

Usability inspection methods
Designing Web Usability: The Practice of Simplicity

Designing Web Usability: The Practice of Simplicity
User-Centered Web Site Development: A Human-Computer Interaction Approach

User-Centered Web Site Development: A Human-Computer Interaction Approach

Heuristic evaluation of the usability of e-government websites: a case from Saudi Arabia

Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance

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Abstract

Local government in the UK has made progress towards the delivery of services online. However individual local authorities do not necessarily have the experience or infrastructure to develop web sites that are usable and that can be maintained as content changes. This study used a three level model as a heuristic tool to evaluate a case study e-government web site. While the results were useful in proposing changes, barriers exist which slow down the process of making the changes. The paper proposes strategies that may be adopted to ease this process of web site development and change within local government environments and elsewhere.