Can IT Help Government to Restore Public Trust?: Declining Public Trust and Potential Prospects of IT in the Public Sector

Authors:
M. Jae Moon
Affiliations:
-
Venue:
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 5 - Volume 5
Year:
2003

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Abstract

During the past four decades, public trust ingovernments has continued to diminish due to variousadministrative, political, socio-cultural, economic, andmass media causes. Focusing on the administrativedimension, this study explores selected administrativefactors to the declining of public trust, including publicperception of administrative corruption (lack oftransparency), inefficiency (wastefulness), ineffectiveness,and policy alienation. We argue that informationtechnology (IT) can offer potentially useful tools togovernments and help them to restore public trust byenhancing transparency, cost efficiency, effectiveness,and policy participation. This argument is illustrated byfour selected mini cases (OPEN system in Seoul, eVA inVirginia, eFiling for IRS tax returns, and online policyforums in Seoul and Pennsylvania). Despite ageneralizability problem, this study offers a cautious butpositive view on the potential contribution of IT inrestoring pubic trust.