The Effects of the Digital Divide on E-Government: An Emperical Evaluation

Authors:
France Belanger;Lemuria Carter
Affiliations:
Virginia Polytechnic Institute and State University;Virginia Polytechnic Institute and State University
Venue:
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 04
Year:
2006

Citing 0
Cited 10

Cultivating trust – an electronic-government development model for addressing the needs of developing countries

International Journal of Electronic Security and Digital Forensics
Real-world user-centered design: the michigan workforce background check system

HCII'11 Proceedings of the 1st international conference on Human interface and the management of information: interacting with information - Volume Part II
What is open government?: one year after the directive

Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times
Who uses e-government?: examining the digital divide in e-government use

Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance
Using social media to increase e-government adoption in developing countries

Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance
Characterizing eParticipation

International Journal of Information Management: The Journal for Information Professionals
The Same Wine but in New Bottles. Public E-Services Divide and Low Citizens' Satisfaction: An Example from Lebanon

International Journal of Electronic Government Research
Building Trust in E-Government Adoption through an Intermediary Channel

International Journal of Electronic Government Research
Evaluation of Organizational E-Government Readiness in the Public Sector

International Journal of E-Services and Mobile Applications
E-government intermediaries and the challenges of access and trust

ACM Transactions on Computer-Human Interaction (TOCHI)

Quantified Score

Hi-index	0.00

Visualization

Abstract

E-government is revolutionizing the way government agencies interact with citizens. E-services improve the responsiveness, efficiency and transparency of the public sector. Unfortunately, these benefits may not be realized by the entire population. A digital divide exists in society, both from an access point of view and from a skills point of view. This study explores the potential effects of the digital divide on e-government by surveying a diverse group of citizens to identify the demographic characteristics that impact use of e-government services. The results indicate that income, education, age and frequency of Internet use significantly impact the use of e-government services. We discuss the implications of these findings and provide suggestions for future research.