The Use of the UTAUT Model in the Adoption of E-Government Services in Kuwait

Authors:
Suha AlAwadhi;Anne Morris
Affiliations:
-;-
Venue:
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Year:
2008

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Abstract

E-government initiatives are in their infancy in many developing countries. The success of these initiatives is dependent on government support as well as citizens' adoption of e-government services. This study adopted the Unified Theory of Acceptance and Use of Technology (UTAUT) model to explore factors that determine the adoption of e-government services in a developing country, namely Kuwait. 880 students were surveyed, using an amended version of the UTAUT model. The empirical data reveal that performance expectancy, effort expectancy and peer influence determine students' behavioural intention. Moreover, facilitating conditions and behavioural intentions determine students' use of e-government services. Implications for decision makers and suggestions for further research are also considered in this study.