E-Government Utilization: Understanding the Impact of Reputation and Risk

Authors:
Lemuria Carter;Ludwig Christian Schaupp;Jeffrey Hobbs;Ronald Campbell
Affiliations:
North Carolina Agricultural and Technical State University, USA;West Virginia University, USA;Appalachian State University, USA;North Carolina Agricultural and Technical State University, USA
Venue:
International Journal of Electronic Government Research
Year:
2012

Citing 14
Cited 0

Computer self-efficacy: development of a measure and initial test

MIS Quarterly
On the use, usefulness, and ease of use of structural equation modeling in MIS research: a note of caution

MIS Quarterly
Research Report: Richness Versus Parsimony in Modeling Technology Adoption Decisions--Understanding Merchant Adoption of a Smart Card-Based Payment System

Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology

Information Systems Research
Is anybody out there?: antecedents of trust in global virtual teams

Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Why People e-File (or Don't e-File) Their Income Taxes

HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
A Trust Model for Consumer Internet Shopping

International Journal of Electronic Commerce
Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model

International Journal of Electronic Commerce
A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents

Decision Support Systems
The Use of the UTAUT Model in the Adoption of E-Government Services in Kuwait

HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Why do we trust new technology? A study of initial trust formation with organizational information systems

The Journal of Strategic Information Systems
Acceptance of electronic tax filing: A study of taxpayer intentions

Information and Management
The impact of trust, risk and optimism bias on E-file adoption

Information Systems Frontiers
User acceptance of information technology: toward a unified view

MIS Quarterly

Quantified Score

Hi-index	0.00

Visualization

Abstract

The implementation of Information and Communication Technologies ICT in the public sector has numerous benefits. Government administrators are aggressively seeking ways to enhance the development and implementation of more effective and efficient government services. One electronic government initiative that is growing in importance and popularity is electronic tax filing. This study explores the factors that contribute to e-file utilization. To test the proposed model a survey is administered to 152 taxpayers in the United States. Results of structural equation modeling indicate that performance expectancy, social influence, facilitating conditions, optimism bias, perceived reputation and risk all have a significant impact on e-government usage. Implications for research and practice are discussed.