The relative importance of intermediaries in egovernment adoption: a study of saudi arabia

Authors:
Faris Al-Sobhi;Vishanth Weerakkody;Ramzi El-Haddadeh
Affiliations:
Department of Information Systems & Computing, Brunel University, Uxbridge, Middlesex;Department of Information Systems & Computing, Brunel University, Uxbridge, Middlesex;Department of Information Systems & Computing, Brunel University, Uxbridge, Middlesex
Venue:
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
Year:
2011

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Abstract

Although Gulf countries have invested large sums of money in implementing e-government services, adoption rates have been low due to various social, political and demographic reasons. This study aims to provide a better understanding to citizens' adoption of e-government services through conceptualizing the role of intermediary organisations within e-government. In particular, this paper examines the importance of intermediaries in the adoption of e-government from a citizens' perspective and the potential influence they have on bridging digital divide in societies. Following previous studies on egovernment adoption, the study employs the unified theory of acceptance and use of technology (UTAUT) to examine the influence of intermediaries on citizens' adoption of e-government services in the context of Madinah city in Saudi Arabia. The results in this study indicates that the citizens' efforts towards using e-government services, their trust of the Internet and their trust of intermediary organisations contribute significantly towards their e-government adoption behaviour. Further, the facilitating conditions the intermediary organisations offer have a significant impact on the usage of e-government services.