Profiling the Adopters of E-Government Information and Services
Social Science Computer Review
Multi-channel marketing: an experiment on leading citizens to online public services
Proceedings of the 10th Annual International Conference on Digital Government Research: Social Networks: Making Connections between Citizens, Data and Government
Transformational government citizens' services adoption: a conceptual framework
EGOV'11 Proceedings of the 10th IFIP WG 8.5 international conference on Electronic government
Using social media to increase e-government adoption in developing countries
Proceedings of the 5th International Conference on Theory and Practice of Electronic Governance
Building Trust in E-Government Adoption through an Intermediary Channel
International Journal of Electronic Government Research
Information Resources Management Journal
E-Govemment: public participation and ethical issues
Journal of E-Governance
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Increasing penetration of the Internet for government service delivery (e-government) poses new challenges for the users of those services, especially groups of people who are less likely to use the Internet but are more likely to use government services - people on low incomes, older people, and people with disabilities. Internet access in itself does not mean that those who could benefit most from government online services will use them. While there are many initiatives intended to increase access to and use of the Internet, some of which have an element of increasing use of e-government, there are few detailed accounts of what makes an initiative successful. The aim of this paper is therefore to begin to fill a gap by providing information on strategies that initiatives in the United States and the United Kingdom have used and that have been effective in terms of encouraging marginalized groups of people to use the Internet as a first step toward using e-government services. The strategies reported in this paper were identified through multiple case study research that was conducted in the U.S. and the U.K. between May and November 2006. The paper concludes with recommendations targeted at policymakers and government managers, committed to making e-government information and services universally accessible.