Securing the commercial Internet
Communications of the ACM
Internet-based e-shopping and consumer attitudes an empirical study
Information and Management
Diffusion of e-commerce: an analysis of the adoption of four e-commerce activities
Telematics and Informatics
Information Systems Research
What drives mobile commerce? An empirical evaluation of the revised technology acceptance model
Information and Management
Trust transference in brick and click retailers: An investigation of the before-online-visit phase
Information and Management
Web Acceptance Model (WAM): Moderating effects of user experience
Information and Management
International Journal of Electronic Commerce
Trust and risk in e-government adoption
The Journal of Strategic Information Systems
Computers in Human Behavior
Towards an understanding of the behavioral intention to use 3G mobile value-added services
Computers in Human Behavior
Electronic Commerce Research and Applications
An examination of the determinants of customer loyalty in mobile commerce contexts
Information and Management
Business use of the world-wide web
International Journal of Information Management: The Journal for Information Professionals
The roles of habit and web site quality in e-commerce
International Journal of Information Management: The Journal for Information Professionals
Computers in Human Behavior
To buy or not to buy experience goods online: Perspective of innovation adoption barriers
Computers in Human Behavior
Examining users' intention to continue using social network games: A flow experience perspective
Telematics and Informatics
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Increasingly more service providers offer both offline and online services simultaneously, but consumers still seem to prefer using offline services rather than online ones. Our research focuses on factors that influence users' intention to transfer their usage from the offline to the online channel that offer similar services. Drawing on the valence framework and prior research related to habit, innovativeness, and Internet experience, we propose a research model that incorporates motivators and inhibitors of usage transfer from both the offline and online channels. Using banking services in China as the research context, our study reveals that innovativeness in new technology and relative benefit have positive effects on users' intention to transfer usage. Conversely, habits that consumers form in the offline channel have a negative effect on the intention to transfer usage. Moreover, our findings indicate that Internet experience moderates the relationship between relative benefit and consumers' intention to transfer usage from offline to online services. These results provide a better understanding of consumers' usage-transfer behavior and offer suggestions to providers in boosting their consumers' use of online services.