Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Building consumer trust online
Communications of the ACM
Formal aspects of a generic model of trust for electronic commerce
Decision Support Systems - Special issue: Formal modeling and electronic commerce
Consumer trust in an Internet store
Information Technology and Management
Trust Transfer on the World Wide Web
Organization Science
Research Report: Empirical Test of an EDI Adoption Model
Information Systems Research
Measuring Factors that Influence the Success of Internet Commerce
Information Systems Research
Developing and Validating Trust Measures for e-Commerce: An Integrative Typology
Information Systems Research
Electronic Intermediaries: Trust Building and Market Differentiation
HICSS '99 Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences-Volume 5 - Volume 5
Information Technology and Management
Frictionless Commerce? A Comparison of Internet and Conventional Retailers
Management Science
The development of initial trust in an online company by new customers
Information and Management
Psychological antecedents of institution-based consumer trust in e-retailing
Information and Management
Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies
Journal of Management Information Systems
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
Online purchase intentions: A multi-channel store image perspective
Information and Management
Explaining mobile community user participation from a social capital perspective
International Journal of Mobile Communications
Consumer perceptions on web advertisements and motivation factors to purchase in the online shopping
Computers in Human Behavior
Information Technology and Management
The role of inter-channel trust transfer in establishing mobile commerce trust
Electronic Commerce Research and Applications
Virtual agents in retail web sites: Benefits of simulated social interaction for older users
Computers in Human Behavior
Customers' international online trust - insights from focus group interviews
Journal of Theoretical and Applied Electronic Commerce Research
The Effect of E-Commerce Websites' Colors on Customer Trust
International Journal of E-Business Research
Antecedents and consequences of trust in a social media brand: A cross-cultural study of Twitter
Computers in Human Behavior
HCI'13 Proceedings of the 15th international conference on Human-Computer Interaction: users and contexts of use - Volume Part III
An empirical investigation of mobile services' cross-category promotions
International Journal of Mobile Communications
Trust models and applications in communication and multi-agent systems
International Journal of Knowledge-based and Intelligent Engineering Systems - Selected papers of KES2012-Part 2 of 2
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We examined the formation of online trust encountered by potential customers of a brick and click retailer before they visit its online website; this phase of the purchasing experience has been under-investigated in trust literature. Since a brick and click retailer is eager to attract offline customers to its website based on trust in the brick and mortar stores, our exploratory study investigated, (1) Can customers' offline trust in a retailer affect their online trust (in the website operations of the retailer)?; (2) What other factors might be influential on online trust? A social relations and networks perspective was adopted to explain customers' online trust formation during the before-online-visit phase. Findings from a sample of 246 offline customers who had never visited a supermarket's website revealed that word-of-mouth, offline trust, and expected sanctioning power were significant in forming online trust. Furthermore, findings showed that word-of-mouth was more influential than offline trust based on a customers' personal experience with the supermarket's physical stores. This provided empirical evidence on how and why some pure online retailers outperformed brick and click retailers.